***** with no assistance

On 28 August 2024 I was ****med out of R47000.00 rand. I did not provide my pin or any other personal information. I received messages from legit Standard Bank telephone numbers, verified against numbers from previous communication received, explaining to me what I should do to assist in preventing me being ****med. I kept on asking for evidence that I am indeed communicating with Standard Bank. Unfortunately, my money was transferred from my account. I eventually got hold of the ***** department to just find out I have been ****med. They traced the money to Nedbank. However, up to date I receive,every second day, a computer generated message saying Standard Bank: Dear Client, we are investigating your ***** case ***xx. Thank you for your patience. We will contact you as soon as investigation is complete. How long does this have to carry on before one gets an answer. One expects better service from the company managing ones finances. The SAPS referred the case in middle October for a decision on prosecution. Unfortunately, the case has been withdrawn and I am still waiting to hear from Standard Bank what is the outcome. But, after hearing more and more stories of people being ****med, and the bank just shrugging it off saying it is not their fault, I realise I will never hear anything from the bank, despite them being insured to handle issues such as this. I am contemplating moving my bank account to another bank. Hopefully, one will be treated with more compassion and respect elsewhere.