Wish I could get another bank

Hi, I have soooooooo many problems with Standard Bank. My late husband's life Policy has been misinterpreted and I am waiting for over a YEAR to have that solved. And it's not that it's a HUGE policy - it is R500 000. He paid the policy for 5 years and now they want to pay me R173 300.

Because of the delay, I have requested a payment holiday. That was 2.5 months ago, I am still waiting for an answer. Like really - Why do you require a payment holiday? Honestly!!!!! Obviously because I can't afford all the funds due.

And they have another company included because according to them I missed a payment......... I honestly didn't miss one payment. Why hand me over to another independent company? Now I'm dealing with another company, which is unnecessary. I'm still waiting for an answer as to why I have been "handed over"

When all of this is over, I'm moving my home loan to another bank for sure. I am so, so disappointed.

Last thing - how on earth does Standard Bank sell a home without life insurance?