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lauretta S

1 reviews | Active since Mar 2016

14 Mar 2016, 14:18

Wish all bank consultants could be this helpful.

my Aunt passed on in January, and we have been going back forth claiming from standard bank.<br> we recently visited standard bank in sandton last month to submit claiming documents and his service was great to us, two days later the was issues with some of the documents, he took his time to consult us and update us of the issue, he helped us to re submit. last week Friday 11/03/2016, he did a follow up check on us. to see if all is going in order and if we have been paid. though we were puzzled that we were paid less. He called the head office and checked everything on our behalf. then called us back to explain the whole payment, breaking it down for us. wish all bank consultants could be this helpful..

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Replies (1)
Standard Bank
Standard Bank's reply15 Mar 2016, 09:35
Official
Hello laurettapsmith,

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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