RD
Russell D

1 reviews | Active since Mar 2010

06 Jun 2018, 09:56

Windows10 Business on line

I recently upgraded my computer to Windows 10 and have been unable to connect to Business online.

Despite trying on numerous occasions with the call to resolve the problem over three weeks I still cannot connect let alone do banking.

This is an extremely frustrating position as it appears Standard Bank cannot handle the latest software and the technicians are not up to speed with solutions.

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Replies (3)
Standard Bank
Standard Bank's reply06 Jun 2018, 14:48
Official

Dear Russell

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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RD
Russell D's update06 Jun 2018, 16:31
Reviewer Update
It is unfortunate but true that the competence levels are low with regard to the new Windows 10 software as well as the file association with .jnlp and the Business on line app. A s****s review would be suggested.
Standard Bank
Standard Bank's reply07 Jun 2018, 10:40
Official

Dear Russell

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter will be addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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