1 reviews | Active since Jul 2010
Windows Phone app Problem
<p>I was happily using the windows phone app on my lumia 950XL. The a customer service rep told me to update it. I uninstalled and reinstalled the new one. on trying to use it it asks for "download authorisation code" I have phoned them and was told it was a setting on my phone. BS. I sent an email, I got a response that answered a totally different question, I rep**** to their email. I got a response with the same BS. I answered the email, and have not had a response for 3 weeks. What is wrong with your app. It was working fine. I need answers and the problem resolved.</p>
Good day Anthony
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We await your response.
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Complaint Resolution Centre
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Best regards,
Good day Anthony
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Best regards,
Good day Anthony
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Best regards,
Good day Anthony
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Best regards,
And since then nothing further. So, still no answer, no contact and no resolution.
And since then nothing further. So, still no answer, no contact and no resolution.