Will someone answer the phone?

It is inconceivable that Standard Bank, the leading Bank on the Continent, runs a banking service where one has to wait for longer than 30 minutes for them to answer the phone.<br> <br> It happened nine months ago, six months ago, three months ago and remains unchanged. It is pathetic and disgusting that the very top bank in Africa cannot improve on a simply process such as response times.<br> <br> More importantly, it indicates that Standard Bank do not have service Audits in place without which, they cannot claim that they have the Customers interest at heart, because the don't.