WILL NOT UNFREEZE MY ACCOUNT USING MY PASSPORT

Good day <br> <br> After yet and another terrible experience at the same branch, which is offline AGAIN I would like to inform you that I will tell all my family and friends never to deal with Standard Bank. <br> <br> After going to the bank to WITHDRAW/UNFREEZE my account I realized my ID was at home, I had my passport with me. The receptionist 1st told me to get proof of address. I left the branch and went to fetch proof of residence, went back and I was told that I could not use my passport. I find it disgusting and unacceptable the way I was treated, employee that didn't even knew why I was there shouted a SA ID. <br> <br> This branch is *********** and unable to take care of its customers in a professional manner. <br> <br> On your Facebook Page it seems everyone has the same or similar problems with standard bank. <br> <br> I have been with this bank for more than 10 years and find it disgusting, thus the reason i need to get my money and move to another bank. Further I have never anywhere else been told that my passport cannot be used in the interim.