Will Not Reverse Funds - do not respond to emails!

This is the third time I have submitted this report. I get an immediate response from the complaint resolution centre, but no concrete action taken further!!<br> Initial complaint: EFT R4860.00 paid to ABBADALE B&B with one incorrect digit on 16/4/2014 from my ABSA account -incorrect account ***2. when asked to reverse this, STD Bank refused and told me to recover from the account holder in question, but would not give me their details!!!<br> When I asked my ABSA personal banker to intervene, she still got given the run around for months, but eventually was given a cellphone number of the account holder - WHICH SHE IS NOT ALLOWED TO GIVE TO ME! She tried calling for 6 weeks - only getting voicemail, so now I am advised to get a court order allowing me to access the account holders information. this will probably cost more than the R4860.00!<br> I do not understand how this is happening - STANDARD BANK is blatantly supporting theft!<br> The money is mine. They know their client whom has benefited from the error. They wont reverse the EFT!<br> I have contacted the banking ombudsman, but seems there will be no help there.<br> Next step will be an online social media blitz!<br> Sort this out please!