FG
Frans G
1 reviews | Active since Apr 2023
28 Sept 2023, 08:06
Will not recommend Standard Bank to any one
Dealing with Standard Bank has been a complete nightmare, and I cannot emphasize enough how dissatisfied we are with their services. My wife took the responsible step of closing her account with Standard Bank. She was explicitly told that there was still some money in her account that needed to be withdrawn. Following their instructions to the letter, she withdrew the remaining funds and even informed the Standard Bank employee who assisted her. At that time, she was assured that she would receive an email confirming the closure of her account.
Tragically, that same year, my wife's grandmother passed away, and dealing with the aftermath understandably consumed our attention. In the midst of all this, the promised email from Standard Bank confirming the account closure somehow slipped through the cracks. To add insult to injury, Standard Bank inexplicably stopped sending physical mail to our house's postbox without any prior notice.
Fast forward five long years, and we find ourselves in a nightmare scenario: Standard Bank has been deducting a staggering R10,000 from my pay, all due to their sheer incompetence and utter lack of communication. Attempting to resolve this issue with the bank has been a lesson in frustration. It's nearly impossible to reach the branch manager, and any attempts at communication have gone unanswered. When we've tried calling, we're met with excuses of them being too busy or constant transfers to voicemail. Visiting the branch has proven equally futile, as management is perpetually unavailable.
To make matters even more infuriating, Standard Bank's response to our predicament has been callous and dismissive. They insist that we must bear the financial burden for their errors, despite it being entirely their fault. Not once did Standard Bank take the initiative to contact my wife regarding the delinquent account, nor did they send any emails or physical mail.
I'm left deeply disappointed and frustrated by this entire ordeal. I wouldn't wish this level of incompetence and disregard for customers on anyone. I strongly advise against banking with Standard Bank based on this experience. If anyone from Standard Bank's head office has an ounce of integrity or responsibility, I implore them to reach out to us and correct this egregious situation. It's disheartening to see a bank so recklessly disregard the welfare of its customers.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
28 Sept 2023, 08:09Hi Frans
We want to reassure you that our organization is dedicated to giving you the finest service possible and that we will take urgent action to address this.
For us to take your issue further, kindly give us your account or ID numbers.
We regret the trouble and unnecessary annoyance this has brought about.
We are very grateful for your ongoing assistance.
Kind Regards
Standard Bank Hello Peter Team
***
We want to reassure you that our organization is dedicated to giving you the finest service possible and that we will take urgent action to address this.
For us to take your issue further, kindly give us your account or ID numbers.
We regret the trouble and unnecessary annoyance this has brought about.
We are very grateful for your ongoing assistance.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Sept 2023, 08:09
Official
Hi Frans
We want to reassure you that our organization is dedicated to giving you the finest service possible and that we will take urgent action to address this.
For us to take your issue further, kindly give us your account or ID numbers.
We regret the trouble and unnecessary annoyance this has brought about.
We are very grateful for your ongoing assistance.
Kind Regards
Standard Bank Hello Peter Team
***
We want to reassure you that our organization is dedicated to giving you the finest service possible and that we will take urgent action to address this.
For us to take your issue further, kindly give us your account or ID numbers.
We regret the trouble and unnecessary annoyance this has brought about.
We are very grateful for your ongoing assistance.
Kind Regards
Standard Bank Hello Peter Team
***
FG
My wife's ID number is ***
Frans G's updateReviewer Update
29 Sept 2023, 18:52My wife's ID number is ***
FG
Frans G's update29 Sept 2023, 18:52
Reviewer Update
My wife's ID number is ***
Standard Bank's replyOfficial
29 Sept 2023, 21:37Good Day Frans
Thank you for your wife's details.
We will ensure our consultants look into this matter.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for your wife's details.
We will ensure our consultants look into this matter.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Sept 2023, 21:37
Official
Good Day Frans
Thank you for your wife's details.
We will ensure our consultants look into this matter.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for your wife's details.
We will ensure our consultants look into this matter.
Warm Regards
Standard Bank Hello Peter Team
***
FG
Frans G's updateReviewer Update
02 Oct 2023, 20:19Is there any development on the matter? Another deduction has occurred, and I've already paid over R4000 for someone else's mistake! Let me illustrate the extent of our communication efforts with Standard Bank in the Bayside Mall. My wife has sent 34 emails, and I've sent 11, totaling 45 emails. Additionally, we've spent R1500 on phone calls to Standard Bank in the Bayside Mall. Despite these efforts, the branch manager had the audacity to suggest contacting Standard Bank Inbound Det for a review.
This, too, proved to be problematic. Upon reaching them, they stated that it's Standard Bank in the Bayside Mall's responsibility to address the issue as they are at fault. Surprisingly, the response from Standard Bank in the Bayside Mall has been minimal, with only 14 replies, of which 7 were mere expressions of gratitude. As an auditor, I had to point out to them that the Letter of Good Standing from Standard Bank in the Bayside Mall had expired. Shockingly, when I presented this information, it was three months overdue, as evidenced by the photo of the certificate I still have.
FG
Frans G's update02 Oct 2023, 20:19
Reviewer Update
Is there any development on the matter? Another deduction has occurred, and I've already paid over R4000 for someone else's mistake! Let me illustrate the extent of our communication efforts with Standard Bank in the Bayside Mall. My wife has sent 34 emails, and I've sent 11, totaling 45 emails. Additionally, we've spent R1500 on phone calls to Standard Bank in the Bayside Mall. Despite these efforts, the branch manager had the audacity to suggest contacting Standard Bank Inbound Det for a review.
This, too, proved to be problematic. Upon reaching them, they stated that it's Standard Bank in the Bayside Mall's responsibility to address the issue as they are at fault. Surprisingly, the response from Standard Bank in the Bayside Mall has been minimal, with only 14 replies, of which 7 were mere expressions of gratitude. As an auditor, I had to point out to them that the Letter of Good Standing from Standard Bank in the Bayside Mall had expired. Shockingly, when I presented this information, it was three months overdue, as evidenced by the photo of the certificate I still have.
Standard Bank's replyOfficial
03 Oct 2023, 07:07Dear Frans
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2023, 07:07
Official
Dear Frans
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
FG
Frans G's updateReviewer Update
09 Oct 2023, 16:52Good afternoon
Its been a week now and still no replay on my wife issue, clearly Standard Bank do no value there customers even when the fault is on Standard Banks side.
Kind Regards
Frans Gunter
***
Its been a week now and still no replay on my wife issue, clearly Standard Bank do no value there customers even when the fault is on Standard Banks side.
Kind Regards
Frans Gunter
***
FG
Frans G's update09 Oct 2023, 16:52
Reviewer Update
Good afternoon
Its been a week now and still no replay on my wife issue, clearly Standard Bank do no value there customers even when the fault is on Standard Banks side.
Kind Regards
Frans Gunter
***
Its been a week now and still no replay on my wife issue, clearly Standard Bank do no value there customers even when the fault is on Standard Banks side.
Kind Regards
Frans Gunter
***
Standard Bank's replyOfficial
10 Oct 2023, 07:36Hi Frans
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2023, 07:36
Official
Hi Frans
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
FG
As the end of the month approaches, I find myself grappling with the looming question: Must I pay the full amount before the inevitable repercussions unfold? It's a conundrum reminiscent of the elusive managers at Standard Bank Table Bay—talks abound, promises of investigation echo, yet the silence remains unbroken.
The frustration mounts, the patience wears thin. Will anyone step forward to address the looming uncer*****ies, or shall I once again pen my grievances with the photographic evidence of my discoveries within your branch? The clock ticks, and the pen is poised for its next move.
Sincerely,
Frans Gunter
Frans G's updateReviewer Update
13 Oct 2023, 21:02Dear Standard Bank,
As the end of the month approaches, I find myself grappling with the looming question: Must I pay the full amount before the inevitable repercussions unfold? It's a conundrum reminiscent of the elusive managers at Standard Bank Table Bay—talks abound, promises of investigation echo, yet the silence remains unbroken.
The frustration mounts, the patience wears thin. Will anyone step forward to address the looming uncer*****ies, or shall I once again pen my grievances with the photographic evidence of my discoveries within your branch? The clock ticks, and the pen is poised for its next move.
Sincerely,
Frans Gunter
FG
Frans G's update13 Oct 2023, 21:02
Reviewer Update
Dear Standard Bank,
As the end of the month approaches, I find myself grappling with the looming question: Must I pay the full amount before the inevitable repercussions unfold? It's a conundrum reminiscent of the elusive managers at Standard Bank Table Bay—talks abound, promises of investigation echo, yet the silence remains unbroken.
The frustration mounts, the patience wears thin. Will anyone step forward to address the looming uncer*****ies, or shall I once again pen my grievances with the photographic evidence of my discoveries within your branch? The clock ticks, and the pen is poised for its next move.
Sincerely,
Frans Gunter
Standard Bank's replyOfficial
14 Oct 2023, 08:48Dear Frans
Thank you for raising your concerns with us.
Please be advised that we will follow up with our team.
Kindly be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for raising your concerns with us.
Please be advised that we will follow up with our team.
Kindly be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Oct 2023, 08:48
Official
Dear Frans
Thank you for raising your concerns with us.
Please be advised that we will follow up with our team.
Kindly be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for raising your concerns with us.
Please be advised that we will follow up with our team.
Kindly be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
FG
Dear Standard Bank,
I hope this message finds you swimming in the vast ocean of customer dissatisfaction that your service has managed to create. I am writing to express my profound disappointment and frustration with the utterly abysmal level of customer service that I have received.
It's that delightful time of the month when I get to engage in the joyous task of paying for something that is, unequivocally, not my fault or my wife's. Kudos to Standard Bank for turning what should be a routine and painless process into a month-long saga of inefficiency, incompetence, and sheer disappointment.
I foolishly believed in the promises of Standard Bank, expecting them to resolve the issue promptly. Alas, it appears that I am just another hapless victim of your grandiloquent promises. Your assurance that Standard Bank would "get to the bottom of this" seems to be nothing more than empty rhetoric, a smokescreen to disguise the profound lack of urgency and competence within your customer service department.
It baffles me how an issue that could be resolved with a modicum of efficiency has now stretched into a month-long ordeal. Is there some sort of record you're trying to break for the slowest customer service resolution in history?
I find myself acutely disappointed not just in your service but in my own naivety for trusting that Standard Bank would live up to its reputation. "Lovely helpful service," you say? I'm still waiting for a shred of evidence to support that claim.
My faith in your ability to sort out this matter has dwindled to the point of nonexistence. As I pen down this scathing review, I can't help but wonder if it will make any difference. Will it prompt a sudden burst of efficiency, or will it merely become another ignored cry in the vast abyss of dissatisfied customers?
The trajectory of my opinion on Standard Bank's customer service hinges entirely on what happens next. If the resolution is swift, efficient, and accompanied by a sincere apology, perhaps there's hope for redemption. But if the saga continues, be assured that I will continue writing about the "lovely helpful service" that Standard Bank is so famous for.
Frans G's updateReviewer Update
23 Oct 2023, 16:37Dear Standard Bank,
I hope this message finds you swimming in the vast ocean of customer dissatisfaction that your service has managed to create. I am writing to express my profound disappointment and frustration with the utterly abysmal level of customer service that I have received.
It's that delightful time of the month when I get to engage in the joyous task of paying for something that is, unequivocally, not my fault or my wife's. Kudos to Standard Bank for turning what should be a routine and painless process into a month-long saga of inefficiency, incompetence, and sheer disappointment.
I foolishly believed in the promises of Standard Bank, expecting them to resolve the issue promptly. Alas, it appears that I am just another hapless victim of your grandiloquent promises. Your assurance that Standard Bank would "get to the bottom of this" seems to be nothing more than empty rhetoric, a smokescreen to disguise the profound lack of urgency and competence within your customer service department.
It baffles me how an issue that could be resolved with a modicum of efficiency has now stretched into a month-long ordeal. Is there some sort of record you're trying to break for the slowest customer service resolution in history?
I find myself acutely disappointed not just in your service but in my own naivety for trusting that Standard Bank would live up to its reputation. "Lovely helpful service," you say? I'm still waiting for a shred of evidence to support that claim.
My faith in your ability to sort out this matter has dwindled to the point of nonexistence. As I pen down this scathing review, I can't help but wonder if it will make any difference. Will it prompt a sudden burst of efficiency, or will it merely become another ignored cry in the vast abyss of dissatisfied customers?
The trajectory of my opinion on Standard Bank's customer service hinges entirely on what happens next. If the resolution is swift, efficient, and accompanied by a sincere apology, perhaps there's hope for redemption. But if the saga continues, be assured that I will continue writing about the "lovely helpful service" that Standard Bank is so famous for.
Yours disgruntledly,
Frans Gunter
***
Frans Gunter
***
FG
Frans G's update23 Oct 2023, 16:37
Reviewer Update
Dear Standard Bank,
I hope this message finds you swimming in the vast ocean of customer dissatisfaction that your service has managed to create. I am writing to express my profound disappointment and frustration with the utterly abysmal level of customer service that I have received.
It's that delightful time of the month when I get to engage in the joyous task of paying for something that is, unequivocally, not my fault or my wife's. Kudos to Standard Bank for turning what should be a routine and painless process into a month-long saga of inefficiency, incompetence, and sheer disappointment.
I foolishly believed in the promises of Standard Bank, expecting them to resolve the issue promptly. Alas, it appears that I am just another hapless victim of your grandiloquent promises. Your assurance that Standard Bank would "get to the bottom of this" seems to be nothing more than empty rhetoric, a smokescreen to disguise the profound lack of urgency and competence within your customer service department.
It baffles me how an issue that could be resolved with a modicum of efficiency has now stretched into a month-long ordeal. Is there some sort of record you're trying to break for the slowest customer service resolution in history?
I find myself acutely disappointed not just in your service but in my own naivety for trusting that Standard Bank would live up to its reputation. "Lovely helpful service," you say? I'm still waiting for a shred of evidence to support that claim.
My faith in your ability to sort out this matter has dwindled to the point of nonexistence. As I pen down this scathing review, I can't help but wonder if it will make any difference. Will it prompt a sudden burst of efficiency, or will it merely become another ignored cry in the vast abyss of dissatisfied customers?
The trajectory of my opinion on Standard Bank's customer service hinges entirely on what happens next. If the resolution is swift, efficient, and accompanied by a sincere apology, perhaps there's hope for redemption. But if the saga continues, be assured that I will continue writing about the "lovely helpful service" that Standard Bank is so famous for.
Yours disgruntledly,
Frans Gunter
***
Frans Gunter
***
Standard Bank's replyOfficial
23 Oct 2023, 16:59Dear Frans
We regret the delay in resolving this matter. We will flag this matter an urgent one.
Our team will reach out to you with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in resolving this matter. We will flag this matter an urgent one.
Our team will reach out to you with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Oct 2023, 16:59
Official
Dear Frans
We regret the delay in resolving this matter. We will flag this matter an urgent one.
Our team will reach out to you with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in resolving this matter. We will flag this matter an urgent one.
Our team will reach out to you with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***