Will not let me access my account

I phoned Standard Bank to get my tax statement for the last year, they proceeded to ask me the their security questions, 10 to be exact which I was able to answer all except for the 9th as it was my last phone number from 10 years ago, which I cannot for the life of me remember. Due to this they refused me access to my account to get the bond statement and told me I now have to go into the bank to get it, (for which I will be charged). Firstly, I am out of the country so cannot do that, secondly when asked who set up the security questions. I was told they did. When asked why as a customer I was not notified of the questions so I could answer them when I phone, I was again told they don't have to and that I now have to go into the bank. <br> <br> I have already moved my cheque and credit accounts over to FNB due to poor service from Standard Bank. I will will now be moving both my home loans as well. <br> <br> Service is truly pathetic and as they always advertise, helping the customer does not come first, it should be \helping the customer within our set rules only""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;851543;767751;9;2;0;1;0;0;2;15/12/12 11:03;43;NULL;15/11/17 12:09;15/11/17 10:20;Bad customer servise from Lu Anne.;8,81E+12;Lu-Anne;***;the insurance is suppose to pay the bank within 14working days and forward me the proof of payment but now Lu Anne is ignoring emails and always unavailable to answer her phone. when the call is trasfered to her desk it just rings. now am struggling to buy a car.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;919632;711328;9;5;0;0;0;0;5;15/11/19 8:14;43;NULL;15/11/18 9:20;15/11/18 7:31;Excellent;Paxo470656;Busisiwe;;I was involved in an accident at church street, a truck drove into my car ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;561517;696;14;2;0;1;0;0;2;15/11/24 13:49;43;NULL;15/11/21 14:45;15/11/21 13:06;Bad Comunication;TEL11871;;***;Received notification that my Teljoy parcel will be delivered yesterday. Then without notification as I asked for Ram was at my house and did not even call to say they are close to my house or nothing! Digital planet arranged for delivery at 14:00. Waited the whole afternoon and nobody came. They then send me notification that delivery will take place today. When I phoned Ram they advised that they are waiting for teljoy to approve my change of address then delivery will take place next week at my work. I am so angry. My time and money waisted on waiting and calling around. Digital planet is only going to reply on monday with an appology and new delivery date, like all the other bad reviews I have read on hello peter. But that is not good enough. I am so angry and my time and money is already waisted!!!! I hate empty promises!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;636663;163;14;5;0;1;0;0;5;15/11/24 7:38;43;NULL;15/11/23 8:41;15/11/23 6:55;Excellent batch of Spar Espresso filter Coffee;7,01E+12;Coffee Blender;***;Spar brand Espresso Filter Coffee batch number 10137 has a delicious honeycomb aroma and provided me with the best cup of coffee I've ever enjoyed. I have bought this brand regularly for several years, but this batch was the berries! I'm going to look for more. Well done the coffee blender, give that person a raise!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;688863;717256;11;2;0;1;0;0;2;15/12/02 10:29;43;NULL;15/11/29 11:36;15/11/29 9:46;DONT MAKE PROMISES YOU CANT KEEP;9,01E+12;Michael;***;This is not the first time I have an issue with Matrix Northmead. A few weeks ago I had a guy come in to have a look at my business PC. I was informed it had a virus on. I was then later informed that I need to format my PC to which I agreed. Matrix stated that they will arrive at my place of business at 09:30. My business re**** on this one PC as it is my server. I was informed that it will take 3 hours. Matrix eventually arrived here after 11. My business was offline until 18:30 that night!!! This on a Friday which is the busiest evening in the week. I lost a lot of income but that does not bother them at all. They still charged me close to R3000. <br> <br> I took my laptop in on Friday. I was informed Friday morning that it will be ready for me to pick up Friday afternoon. I contacted them when I did not receive feedback on Friday. I was informed that they are still busy with the backup I will have it on Saturday. Yesterday I contacted them again and was informed again that it is not ready I can have it this morning (Sunday) My partner just contacted them and apparently they had to start from scratch so they cant promise me that I will have it today. Pathetic!!! Sies man!!!<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924515;748506;1;2;0;1;0;0;2;15/12/02 8:23;43;NULL;15/12/01 9:21;15/12/01 7:40;they lying to the people ;8,91E+11;anyone ;***;They can't lie to the people saying they are the cheapest in the country where my bank charges are over R200 every month and is a savings account at FNB I pay R100 only and is a cheque account they must be a a problem somehow I'm not happy at all I need a clarity that's all;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908109;353;5;2;0;1;0;0;2;15/12/04 10:00;43;NULL;15/12/02 11:06;15/12/02 9:17;taking forever to allocate payments ;9,01E+12;;***;In October my dish was blocked and my monthly payment is 320 , I then paid 400 and I was advised that its not enough , I then paid 150 again which is a total of 550 on the same day (1 Oct 15) , funny enough every weekend my account was disconnected because somehow my 400 is not allocated and I used the same ref number as the 150 payment but 150 is appearing and allocated , I sent proof of payment to about 8 consultant , every weekend my account was escalated. and the same month on the 29 I paid total of 400 again , which now in 1 month I paid a total of 950 but today I get an sms saying I should pay a total of 775,85. and now i'm being flacked on my credit score as a bad payer. <br> <br> <br> Multichoice with due request, please get my account right and please dilist on my credit.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;519275;965;9;2;0;1;0;0;2;15/12/03 10:14;43;NULL;15/12/02 11:17;15/12/02 9:31;Do not collect goods on agreed times;MAW001841;Mildred;***;I have submitted a claim 2 weeks ago. 2 different claim references given as it was 2 different items. We had to follow up on the reference numbers. IVM 01179 and IVM 01180. On monday 30/11 I phoned Mildred and appointments were made to collect the Washing Machine and Hi-fi. No one pitched. Tuesday 01/12 I phoned and spoke to Moneera and then arrangements were again made for both items to be collected or repaired. The supplier for the Washing Machine did pitch at agreed time and also fixed the appliance. Barnards TV did not pitch for the collection of the Hi-fi. I phoned again on 02/12 this morning (8:40) the call centre and Mildred assisted again. She then promised me that her supervisor will contact me. I also insisted that a new agent need to be allocated to do the repairs as Barnards TV is not coming to the party. Needless to say that the supervisor also did not bother to call me back. I again called the called centre now and I don't know if I will be assisted. The service is shocking. I had this policy now for 13 years and can only recall that I have 1 claim.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;295398;945;21;2;0;1;0;0;2;15/12/14 9:35;43;NULL;15/12/12 10:23;15/12/12 8:52;Double debit without my concern;8,31E+12;nstasha;***;on the 11 dec clientele life debited my account for the second time in one month. When I realized what has happens i immediately called them to ask why! I have never missed a payment for my 3policies with them for the last 3years. My account is usually debited on the 29th of every month. I spoke to Natasha and advice her that I need the money to be reversed ASAP as I'm only going to be paid again at the end of dec as usual. Natasha not only promised that she will have the matter looked at as urgent but will also call me back to advice. I had to eventually call her back by end of the day as she had not got back to me as promised. I have not heard anything from clientele since. Clientele not only failed to provide me with feedback about my account been double debited but also failed to warn me about the early debit. I did not receive any SMS or phone call about this. I have family coming over for the holidays and need to use every cent. However clientele could not care about this. I'm beyond angry and I need the R630 reversed immediately;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;599245;701749;9;2;0;1;0;0;2;15/12/18 8:45;43;NULL;15/12/17 9:28;15/12/17 8:02;submission;AL***X7;Elgeroh Abrahams;***;I decided to surrender a funeral policy due to bad service. This was done telephonically where documents were emailed for me to complete and send back.<br> <br> This happened three weeks ago however to date no payment was done to that effect. On Tuesday 15/12/15 I called to follow up on the matter only to be told that my documents were not received.<br> <br> I resend the docs immediately but yesterday 16/12/15 I received an sms stating that I did not comply hence payment has not been done.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;409577;720642;14;5;0;1;0;0;5;15/12/22 10:42;43;NULL;15/11/25 11:51;15/12/21 9:59;Sourcing of ring;;Thembeka;;There was a specific engagement ring that I wanted to purchase, which was unfortunately out of stock at this particular branch. Thembeka managed to have stock of the ring delivered from another branch and assisted with resizing as well, all within a very specific timeframe! Thanks for all the effort and help :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856748;28;1;2;0;1;0;0;2;15/12/24 8:59;43;NULL;15/12/23 10:08;15/12/23 8:16;Home loan;***;Home loans credit ;***;So Daphne Le Grange decided to be unprofessional and respond to Hello Peter complaint with a automated system .Absa failed to recognize the fact that I am a client in need who have been supporting them for a long time .They want to now tell me about my credit record and affordability which I don't accept as I app**** for an increase on bond when things was still fine .They keep on telling me about the NCA if this is the process they have to follow 100% of the time than trust me half of their Branches must close because they will only make money of bank accounts as half of the South Sfricas clients is overindebted.what I also don't understand is that if there is s way to help a client surely they must and my maturity and support as a client still comes through for them to debit my account for the credit I have with them ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;606782;353;5;2;0;1;0;0;2;16/01/01 10:36;43;4;15/12/30 11:44;15/12/30 9:53;Explora only trouble;9,10E+12;Multichoice;***;I have had the dstv explore for about a year. Every time something small happens (cables breaking) we have to get an installer out. Recently our gardener cut one of the cables with a **** eater. Easy enough join the two ends and it should work. No. Get an installer redo all the cables. Should work then. No. Call the call center. They told me to take the decoder in to a Multichoice office. Ok. Do that. No sorry we can only replace it if you pay R600 or you must take it the head office in Ranburg (which is about 60-70km away from me.) try and call the call center. You are number 73 in the queue. Only to hold for 16 minutes and then to be cut off. So now we have to drive to Ranburg and if they then do have to replace the decoder we will lose all the recordings we have. So tired of bad service and faulty products;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;935089;893260;16;2;0;1;0;0;2;16/01/02 9:21;43;NULL;15/12/31 10:26;15/12/31 8:38;Utter Poor Service and Signal Quality;5,91E+12;;***;After numerous complaints about cell phone coverage in the Bushbuckridge area. The following reference numbers *** dated 7-10-15 and *** dated 3-12-15 we have not received any proper feedback or improvement on this matter. MTN advised us to contact the networking department on *** and spoken to very impolite representatives we are now at point that we have no choice but to complain on Hello Peter.<br> <br> I think it is unfair to pay for service and not able to use it. MTN should cancel the contracts and refund the last couple of months worth of credit.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;938960;55;14;2;0;1;0;0;2;16/01/14 13:26;43;NULL;16/01/12 14:28;16/01/12 12:43;Edgars not providing correct bank details ;;;7,00E+18;This has been going on for a couple of months now and I've just about reached the end of my patience. I've never posted anything negative on this site before because I don't like to complain. And I'm have a Telkom-account, so that says a lot. <br> <br> I can't go into Edgars every month to pay my bill, and asked them when I got the account if I can EFT the amount. When I wanted to the pay them with the Standard Bank internet banking I entered the details provided to me, only to get an error message saying that it's a company and I need to choose the beneficiary from the company list. <br> But there is about 8 Edgars accounts and I called Edgars to find out which one, and went into the store, and asked and still they couldn't tell me. So I emailed costumer service so I can have a record of the complaint. They rep**** weeks later, with the beneficiary name, but there are two of them as well. I rep****, to find out which one and still haven't heard back. That was almost 4 weeks ago. <br> Now I've received a message from them that I have to pay my whole balance because I missed the payments. Not going to happen. I have all the emails I sent as proof, fix this immediately. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;940568;704391;9;5;0;1;0;0;5;16/01/18 10:54;43;NULL;16/01/16 12:00;16/01/16 10:11;great service;***;tholakele n Andrew;***;I have not had any problems since I'm registered it really feels good the prompt service they render to their clients.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942349;704391;9;5;0;1;0;0;5;16/01/22 11:06;43;NULL;16/01/21 12:05;16/01/21 10:23;Customer Swervice Excellence;7,00E+12;Keneilwe;***;I called MiWay and requested to be called back. A very friendly lady, Keneilwe called me back. I was just greeted with a smile. She was full of energy, understood what I needed. I had a few changes I made on my profile, adding a new phone for cover and re-instating another one. She took her time to listen and made me feel like the only customer she had for today. She is a subject Matter expect... <br> The call was +- 30 minutes long yet I felt like we could carry on talking. She even managed to decrease my car insurance premium. <br> Keneilwe, keep up the good work, you will definitely go places in your career. <br> Thank you AND continue being a person you are... friendly and knowledgeable. <br> KMM;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;203424;623;14;2;0;1;0;0;2;16/01/26 10:27;43;5;16/01/23 11:28;16/01/23 9:44;One week and still waiting;;Sakes mngr;***;Hubby and I went to your store to look at lounge suites last week Sunday. We were not absolutely sure what we were looking for but wanted to know which couches or lounge suites(fabric ones) were 30 and 50% off and identified several ranges. The sales lady promised to email me the prices and detailed, gave me her card and off we went on our merry way excited to receive the information... I have to date received nothing!!!! I understand it was almost closing time and people want to lock up and go home but at least do what you promise to do... phoned today again to enquire about it and another person I spoke to may need some listening skills training as after I explained the above she started talking about delivery..... really people, is it that difficult to do 3 things. 1. Look up sale prices and % discount for items requested. 2. Add the info to an email. 3. Click send and you have a happy customer?????? Maybe that is too much to ask......;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;208145;688162;25;2;0;1;0;0;2;16/01/25 11:39;43;NULL;16/01/23 12:51;16/01/23 10:56;No Parcel delivery;6,61E+12;;***;Yet another Aramex complaint. Having learnt my lesson after the previous time, I kept on phoning Aramex with regards to customs clearance. On the 11th Jan I provided my details to Aramex and was told 2 - 3 days for the customs clearance to go through. On the 14th I received an email from Aramex to say the clearance instruction was received and it will take 2 - 3 working days for the 'clearance to be handled' and an email to be sent on release. Well, it is the 23rd and I am still waiting for an email. The parcel is still shown as 'customs clearance'.<br> <br> No wonder Aramex rates are so cheap. Put on your patience hat, if you want faster service, go for one of the other courier companies.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;934212;893260;16;2;0;1;0;0;2;16/01/28 16:11;43;NULL;16/01/27 17:19;16/01/27 15:28;ACCOUNT SUSPENSION ;***;;***;I raised a complain in December regarding my suspended account and told to pay the outstanding amount which I did immediately. I made payment via eft and till my account is still suspended. I think MTN has too many customers and doesn't care about us anymore. I'm sick and tired n I want my account to be opened not later than tomorrow cause it means accounts fails to allocate payments received. Service sucks.<br> My email is [Email Removed] ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;477849;26;9;5;0;1;0;0;5;15/01/30 11:18;42;NULL;15/01/29 12:31;15/01/29 10:36;AWESOME SERVICE;8,01E+12;Olga Ntema;***;I had a wonderful pleasure of interacting with Olga Ntema fromout surance, she know how to talk to clients and very professional in the manner she deals with the enquiries. She indeed takes pride in the work she does. Big Ups to Olga and Out-Surance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;290103;818587;38;2;0;1;0;0;2;15/02/02 8:40;42;NULL;15/02/01 9:39;15/02/01 7:58;Poor internet service;;;***;For months now I have been struggling with my ADSL internet connection at home. I continuously have intermittent internet access where the connection will be fine for a few minutes and then it becomes limited. After numerous communication with Afrihost, the problem has still not been resolved. Responses to emails are in many cases only received after 12 hours and more and then the solution that is suggested is to simply plug my router in and out. Every time Afrihost denies any fault on their end, saying my connection shows no problems when they check it. Telkom have been to my home to test the line, and there is also nothing wrong with the line. Seriously considering changing service providers as this intermittent internet access is a huge annoyance. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;806938;28;1;2;0;1;0;0;2;15/02/02 13:35;42;NULL;15/02/01 14:52;15/02/01 12:53;Absa Rewards ;***;Don't Even Know;***;On Thursday I logged on to Internet banking and redeemed my Absa rewards for a Telkom Mobile airtime. The airtime didn't come through and so I called the customer service desk and they advised that they only investigate after 24hrs. So yesreday I called in again and spoke to some other lady who advised me that she cannot see anything from her side. That young lady surely doesn't know what she's doing and her attitude stinks. Shes lucky I forgot her name. But Absa I need my airtime or rewards back please and fast.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;299808;773591;6;2;0;1;0;0;2;15/02/03 10:48;42;NULL;15/02/02 11:36;15/02/02 10:06;Pathetic call centre and poor client service;5,71E+12;;***;If you want to sell your shares - something which is not difficult in the wider world - you get strung along with unneccessarily stringent requests for documentation, you have to deal with what must be a grossly understaffed call centre which is therefore often unable to actual help you, and anyway seldom responds to messages left, and e-mails to customer service consultants have been ignored. Machines are selling millions of shares in milli-seconds - but here in SA at the OM share service centre customers are being handled by systems and staff so slow that it has taken me weeks to get to this point, and still my shares have not been sold - heaven forbid there was some sort of market crisis and I wanted to sell in a hurry. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;663352;357;16;2;0;1;0;0;2;15/02/03 11:26;42;NULL;15/02/02 11:48;15/02/02 10:44;Over Changed. ;***089;Anele Thuswa ;***;alled your customers care this morning to find out my outstanding balance for this month's since I am not receiving statements, I spoke the a guy by the name of Anele Thuswa who told me that my balance is +/-R520,00 asked him where does he get this figure from? He gave me the break down, R150,00 for a phone R200,00 for Airtime plus R150,00 for data, this is not what I signed for, my package is R350,00 not R500,00 when I tell him to reverse this data changes of R150,00 he is telling me that they cannot reverse it I will have to pay for it, I can not pay for sometime that I don't need, I cannot be forced to by something that I don't need, how can I be forced to pay for something that is not on my contact , is this legal? <br> <br> I want this to be sorted immediately, should this not be corrected or my service be suspended I will take this matter further. <br> <br> You take back your data (1G ) I don't want it, who is going to pay for that? Will be forwarding this to credit ombudsmen also for further assistance.<br> <br> Kind regards <br> Katleho Mo***eng ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;798559;793962;16;2;1;1;5;3;5;15/02/05 12:25;42;2;15/02/03 13:38;15/02/03 11:43;NO RESPONSE;SM82597;;***;I reported a billing matter to Telkom on 23/01/2015 and received a responsde the same day from Donico williams saying that within 54 hours they will contact me with a response to my query. Their reference given was SM82597. Today is the 03 February 2015 and STILL NOT RESPONSE.<br> Seems like Telkom is full of promises and no delivery.<br> What a shame - telecommunications - NO COMMUNICATION.<br> Utterly disappointed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812782;757401;9;5;0;1;0;0;5;15/02/16 15:14;42;4;15/02/05 11:28;15/02/05 14:32;Exceptional customer service;***;Marelize;;I am a service provider (Terrace Pharmacy) and we had an issue with one of our clients, in short: between Medsicor and Essential Med there was a glitch in the customers date of registration, I believe my customer had spoken to one or two people previously, when I said I would call on his behalf, and was lucky enough to get Marelize. Not only was she friendly, and professional, but she called back when she said she was going, resolved the issue by speaking with Mediscor, and even contacted the customer to apologise and inform him that he could come in and collect his medication.. I have dealt with many people at call centres, and I think that Marelize was probably the most efficient and patient one I have ever dealt with. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;783536;359;20;2;0;1;0;0;2;15/02/10 10:35;42;NULL;15/02/09 11:47;15/02/09 9:53;Pathetic service;8,61E+12;;***;I went to kfc on Saturday afternoon to stand over 20 min in the drive thru queue to be told when we got to the till that there is no ice-cream!!! WHY CANT A SIGN BE PUT UP OR SOMETHING TO PREVENT YOUR CUSTOMERS FRM WASTING SO MUCH TIME IN A QUEUE FOR NOTHING!<br> then to still stand and wait another 10 min for 3 more cars in front of us waiting on there food before we could eventually leave the drive thru!!!<br> <br> this is extremely pathetic service and a total waste of time I am clearly not impressed as this was a total waste of my time!!! <br> How does KFC intend to turn me into a happy customer!!!!!<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;436369;85;16;2;0;1;0;0;2;15/02/12 10:16;42;5;15/02/11 11:20;15/02/11 9:34;VERY BAD SERVICE;5,31E+12;Brian Maleka;***;This company is all talk & never come back to their clients. I spoke to a person from Vodacom yesterday and he said that they have taken over Thousands of autopage accounts because of their bad service. <br> <br> Brian emails and says that he will do somthing but never does. Last week he promised that the problem would be resolved by Friday. He still has not done anything at all and has not yet contacted me. The accounts person was going to call me - in which year?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;762936;720792;14;2;0;1;0;0;2;15/02/12 13:53;42;NULL;15/02/11 14:53;15/02/11 13:11;Damaged blender;9,01E+12;N/A;***;I bought a blender from [URL Removed] in 2014. The first time I used it, it cut out and stopped working. After the 4th!!! time I phoned and after having the blender in my possession for more than 3 weeks eventually they came to collect it. I received an email in January stating that they had received the blender and will be in touch. Needless to say it is 4 weeks later and I still haven't had any feedback... I don't know if I will be getting my money back or a new blender! I will NEVER buy anything from [URL Removed] again... NEVER!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;808815;893260;16;2;0;1;0;0;2;15/02/26 11:27;42;NULL;15/02/17 12:39;15/02/17 10:45;Billing is almost double what it is suppose to be.;9,10E+12;;***;Good afternoon <br> <br> I would please like to know why my account is R 1 293.12? I only have one contract with you for a Apple iMac laptop for a total of R769. <br> <br> I cancelled the uncapped internet last month (R299), I have phoned twice and both consultants have stated that the contract has been cancelled. They even prompted me for the 4 digit password and I gave that to them. So WHY am I still being billed for it? <br> <br> The total amount of the 2 accounts are R1068 (R769 + R299) so where does the almost R230 extra come from on top of that?? The R299 contract has been cancelled, so there should only be the amount for R769.<br> <br> I then emailed customer support, got an automated reply stating that they would come back to me in 5 days which is not acceptable.<br> <br> I want someone to contact me before close of business <br> <br> This is completely unacceptable!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;84921;893260;16;2;0;1;0;0;2;15/02/26 12:24;42;5;15/02/17 13:36;15/02/17 11:42;Pathetic Service!!!!;8,00E+12;Various;***;Numerous complaints since beginning December STILL not resolved, your customer service is non existent. Luckily both my contract expires within the next 2 months, service non-existent.<br> <br> List of complaint Refs:<br> <br> ***<br> ***<br> ***<br> ***<br> ***<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820138;893260;16;2;0;1;0;0;2;15/03/07 8:12;42;NULL;15/02/24 9:20;15/02/24 7:30;No data loaded after transaction went through;mtn top up contract holder;Could not reach anyone;***;I have purchased R170 worth of data via Internet banking the transaction was processed on the banks side and my account was debited, but no data has been loaded on mtns side. This occured last night, since then I have been trying to contact there customer care help line but I can not get through to a consultant. I have phoned them about 10 times now eah time recieving the all consultant are busy please stay on the line, and each time I stay on the line I get disconnected. This is unacceptable and I am highly dosgusted by the terrible service amd the fact that mtn has essentially ****** my money.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;448007;893260;16;2;0;1;0;0;2;15/03/07 8:31;42;NULL;15/02/24 9:40;15/02/24 7:49;MTN YOU DONT TREAT CUSTOMER FAIRLY;5,41E+12;ALL OF THEM;***;Again me, i had a nashua phone. Mtn took over. Never informed anyone. I paid Nashua. Now MTN is demanding money from me. Nashua ignores calls, emails. Why must i beg nashua for money? mtn took over there contracts? also I spend the most of January month and february month with a disconnected phone. MTN doesnt care. MTN YOUR SERVICE SUCKS EVEN YOUR CONSULTANTS IGNORE MY CALLS. i JUST WANT TO END THE CONTRACT - I WILL NOT PAY FOR NO SERVICE FOR TWO MONTHS. - I WANT TO TERMINATE MY CONTRACT AND JUST MOVE TO ANOTHER COMPANY. PLEASE TERMINATE CONTRACT - WITHOUT ANY PENALTIES. IM NOT PAYING YOU AGAIN FOR DECEMBER MONTH AS I ALREADY PAID IT TO NASHUA. IF YOU WANTED ME TO PAY YOU YOU SHOULD HAVE INFORMED ME TO PAY YOU AND NOT NASHUA. i WILL NOT PAY IT AGAIN... I WANT TO GET OUT OF THIS NIGHTMARE THAT IS YOUR COMPANY. END MY CONTRACT - I JUST WANT TO GO TO VODACOM. AT LEAST THERE I WOULD NOT BE IGNORED AND MY PHONE WOULD BE ON. HOW CAN YOU THINK ITS RIGHT TO PUNISH A CLIENT FOR NASHUA MOBILES MISTAKES??<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;361713;26;9;2;0;1;0;0;2;15/02/27 12:58;42;NULL;15/02/24 13:54;15/02/24 12:16;Inconsiderate Company;OT***4;Allison Moodley & Nasar abrahams;***;It is now the time that Outsurance just throw figures or percentages to customer premiums without considering the profile of the customer. I did contact Outsurance regarding my Access and Premium that have been increased and am not happy with that due to my car being old and not even worth of that premium. I asked Nasar abrahams & Allison Moodley and they could not give me a satisfactory response only to say they cannot move an inch meaning I must opt out of Outsurance. The issue I have with them as I was asking them and they were concurring with me is that I have been with Outsurance since 2009 and have contributed more than R51 000 to date excluding interest and my car value as confirmed with them is R57 000. I then pose a question to them on why are you increasing my premium when I have been with them for so long, value of car going down(Old) and also car value is even less than what I have contributed and guess what, to them it does not make any difference and they are not even been bothered with that. Last time I spoke to someone by the name of Devon and he said if I get an ID the premium will go down but now they are singing a different tune. I was offered a lower premium.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;713131;23;1;2;0;1;0;0;2;15/03/13 8:36;42;5;15/03/12 9:53;15/03/12 7:54;worst service ever;8,81E+12;branch manager;***;So I decide to go to my bank on the 25 of February's at the newtown branch to do withdraw my money from contract save, a very rude lady told me we cant withdraw money she was very rude and she was screaming at us one of the clients even said its not the 1st time this has happened.she then called her her manager who also gave us incorrect information.imagine a manager who doesn't know their product what a bad example to the staff.I them left went to a different branch and I got assistance and my query was resolved amicably.my question is why they not singing the same song? Now I had to use my petr to go to a different branch and pay for parking for that I need standard bank to pay or else ilk take my business to a bank that values their clients.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;780743;23;1;2;0;1;0;0;2;15/03/13 8:46;42;NULL;14/07/10 0:00;15/03/12 8:04;Harassed by STD Banks attorneys;8,11E+12;;***;I initially owed a sum of approximately R25,000 to STD Bank. My account was handed over to Brooks and Luyt Attorneys. I agreed on a settlement amount whereby I requested an email stating our agreement, which I received directly from a STD Bank Manager. Within 2 weeks the full agreed settlement amount was paid in full. The attorneys advised me that my account is settled by unfortunately the confirmation of the payments received has to come directly from STD Bank. I spoke to a STD Bank consultant named Myran Niemand who advised that this matter will take 14 to 21 working days. All this took place in July of 2014. Suddenly a week after I spoke to Myran from STD Bank I have had numerous attorneys from as far as East London phoning me. One attorney in particular has been harassing me since the payment was made to date even after all proof has been sent to them and I am receiving no joy from STD Bank to resolve this matter as their consultants don't seem to be competent to assist. Whether I phone STD Bank or visit their offices in Simmonds Street of JHB no consultant is prepared to assist. I have been sent from pillar to post. Please assist me with this regard.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827108;55;14;2;0;1;0;0;2;15/03/14 11:40;42;NULL;15/03/12 12:44;15/03/12 10:58;Old debt;;;***;My husband has recieved calls from VVM Attorneys with regards to an amount outstanding to Edgars for an account that has not been used for more than 5 years. They require an immediate payment of this account but are unable to provide a statement or any details regarding this account. They say they are waiting for Edgars to supply the information. When you phone into Edgars they are also unable to provide any information as the account is with their legal department. When you ask to speak to a supervisor the call center agent puts the phone down on you. They are very quick to demand payment but provide no details. This is totally unacceptable!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;419293;85;16;2;0;0;0;0;2;15/03/16 14:19;42;NULL;15/03/13 15:19;15/03/13 13:37;Promised Delivery on Friday;6,70E+12;Upgrade Department;***;Hi, I upgraded my cell contract with Altech Auto Page (whom I have been with since 1996) on Wed with Girlie Molotsane. I explained that I needed the phone delivered by Friday 13th and that I would have to take the day off. I travel a lot during the day and they can never give you a direct time when a parcel can be delivered.<br> This morning at 11:44 I spoke to a consultant (didn't get his name) who promised me he would get back to me within 2 hrs.<br> At 13:42 I spoke to Queen Ncubu, she promised me that my phone would be delivered today and that she would come back to me.<br> At 14:42 spoke to Sipho who told me that my phone would only be delivered on Monday. <br> At 15:11 (having held on from 14:42) Zaheer, told me that they knew yesterday that there would be no deliveries today.<br> What happened to Customer service? Why did everyone tell me that it would be delivered today when they knew that their courier was not making any deliveries today? Why did Girlie not bother to contact me yesterday and tell me I don't need to take the day off?<br> At least Zaheer came back to me. Delivery at 09:00 tomorrow. We will see.<br> If it was not such a mission to change providers believe me I would change. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;637651;893260;16;2;0;1;0;0;2;15/03/19 11:05;42;NULL;15/03/14 12:18;15/03/14 10:23;Airtime and data delayed due to technical issues;9,01E+12;;***;Good day..i must say that I am very unhappy with all the problems you give me...i am supposed to get my airtime and data on the 14th of every month..today is the 14th and i did not receive my data yet...i called 808 and they said they experiencing technical issues with i dont know what because i could barely make out what the consultant was saying...now I get that its not the consultants fault..but my thing is just that if i should pay my account late or I dont have the full amount that I am supposed to pay..then MTN would send me sms's about im in arrears or they going to suspend my line....so I dont think that this is fair that I have to wait another day to get my data as I DO PAY MY ACCOUNT ON TIME EVERY MONTH!!!...MTN doesnt like waiting for their money..so why do I have to wait for my data???...and I am more ****ed because I know that i am a good payer and now I have to go go and buy airtime to get me through till whenever MTN decides they want to send my data...I am really sick and tired of MTN's issues...i feel like cancelling all 4 my contracts with MTN and changing to a other network..;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;406119;1034;9;2;0;1;0;0;2;15/03/23 8:58;42;NULL;15/03/21 10:03;15/03/21 8:16;call centre don't answer ;8,40E+12;;***;Regents insurance!!! What a waste. We currently have a breakdown this happened at 9h00 this morning I am currently on the phone, time now 10h10 and no answer. People out there<br> please don't waste your time taking a car insurance from them, you will be dead before they pick up the call. I will change my insurance ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831012;818675;9;5;0;1;0;0;5;15/03/26 8:18;42;NULL;15/03/23 9:30;15/03/23 7:36;assesment;***;richard /yolanda;***;was helped properly and services was great. Will call again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;487242;893260;16;2;0;1;0;0;2;15/03/30 11:38;42;NULL;15/03/24 12:51;15/03/24 10:56;lazy ;8,80E+12;all of them;***;how the hell do i get hold of your legal department so far past week 6 hours on hold no luck getting through im am GOING TO VOMIT PHONE ME FFS;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832481;802228;9;5;0;1;0;0;5;15/04/02 15:24;42;NULL;15/03/25 16:33;15/03/25 14:42;Great Service;KP***;Vuyisile Gova;***;he assisted my mom in understanding what insurance is and how it works. Also went out of his way to get a good discount for her insurance. Job well done Vuyo, may the be more than you working for, like you say \the KING\""."""