TN
Torello N

1 reviews | Active since Feb 2014

05 Mar 2015, 09:36

will never recommend standard bank to anyone

I have recently accepted a credit card from Standard Bank and ever since that day i have had endless hassles with banking. I would never recommend anyone to bank with standard bank. I have been swiping my credit card and noticed that the sms and balance decrease is delayed. It takes more than 5 days sometimes for the sms and new balance to reflect. I make deposits at a standard bank atm i am charged 30r and the money doesnt reflect on the slip nor my online statements. I was advised it takes 15 days for the money to clear and reflect. I recently paid of the entire amount owing and today i see a transaction from last month appears and it shows a new balance as if i didn't free of the owing amount. Service like this is unacceptable as you are giving the incorrect amounts when spending and 1 or 2 weeks later you find all the sms and the balance drop. I have so much more to complain about standard bank but i will end up running out of characters. My main aim for this complaint is to let standard bank know that i would never recommend people to bank with them. I was once asked by a Standard bank consultant y i bank with FNB and not standard bank.. Well this is the reason why.

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Replies (1)
Standard Bank
Standard Bank's reply05 Mar 2015, 14:20
Official
Hello Torello24,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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