VT
Vuyo T
1 reviews | Active since Jul 2011
20 Aug 2015, 14:56
Will I ever be able to use the Overdraft service?
How difficult is it to update my internet banking profile so that it allows me to increase or decrease my overdraft limit online? On 27 Jul 2015, I emailed the Prestige line to assist with this and I received a response that this will be sorted by 5 Aug 2015 and a reference was given \***". On 06 Aug 2015"
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Replies (1)
Standard Bank's replyOfficial
11 Sept 2015, 16:52Hello chizgal,
We thank you for your posting regarding your negative experience and appreciate your patience whilst we were looking into the matter.
As per our telephone conversation, this issue has been addressed with you and resolved.
Kindly accept our sincere apologies for the service breakdown experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We thank you for your posting regarding your negative experience and appreciate your patience whilst we were looking into the matter.
As per our telephone conversation, this issue has been addressed with you and resolved.
Kindly accept our sincere apologies for the service breakdown experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply11 Sept 2015, 16:52
Official
Hello chizgal,
We thank you for your posting regarding your negative experience and appreciate your patience whilst we were looking into the matter.
As per our telephone conversation, this issue has been addressed with you and resolved.
Kindly accept our sincere apologies for the service breakdown experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We thank you for your posting regarding your negative experience and appreciate your patience whilst we were looking into the matter.
As per our telephone conversation, this issue has been addressed with you and resolved.
Kindly accept our sincere apologies for the service breakdown experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***