EE
Eugene E

1 reviews | Active since Mar 2009

23 Mar 2024, 12:54

Will debit orders bounce?

I reported ***** on my credit card. Quite correctly, Standard Bank blocked the card. I am grateful for that. However, as my Internet banking is linked to that card, I can no longer access Internet banking. I have tried to fund out from Standard Bank if my debit orders will still go off as they should but I am not getting an answer. I do not want my debit orders to bounce. Also, shortly before the card was blocked, I made a payment to a supplier. That was several days ago and it seems the payment has not reflected. Did Standard Bank cancel a legitimate EFT that took place before the credit card was blocked? I cannot get an answer to that question either.

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Replies (3)
Standard Bank
Standard Bank's reply23 Mar 2024, 12:58
Official
Dear Eugene, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you, your matter will be assigned to our agents who will contact you for further assistance.  

Kindest regards, 
Standard Bank Hello Peter Team 
***

Best regards,

EE
Eugene E's update25 Mar 2024, 19:10
Reviewer Update
I have not heard from anyone since my review was posted. In addition, today I received an SMS about the relevant investigation. It said an e-mail had been sent to me regarding the outcomes of the investigation. I have checked my inbox and my junk mail folder and I cannot see anything. To which e-mail address was the result of the investigation sent?
Standard Bank
Standard Bank's reply26 Mar 2024, 07:05
Official
Dear Eugene,

Thank you for your review. We will follow-up on this matter and provide feedback. 

Kindest regards, 
Standard Bank Hello Peter Team 
***

Best regards,