FN
Fiona N
1 reviews | Active since Jun 2016
05 May 2026, 16:00
Will be leaving Standard Bank.
Impossible to get ANYTHING done in a hurry with Standard Bank. One of our business cards was cancelled on 19th April after an unauthorised transaction was stopped. 2 and a half weeks later i am still no closer to getting a replacement card. This card is used daily to run our business. Even having spent over 1.5 hours in the Fourways branch to try and get a temporary card without so much as reaching a bank employee. 2 desks at the "card" station, only one manned, dealing with only 1 client (for almost an hour) before that person also disappeared. Business accounts moving to another bank very soon!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 May 2026, 16:17Dear Fiona,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2026, 16:17
Official
Dear Fiona,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 May 2026, 17:50Dear Fiona,
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you!
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you!
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2026, 17:50
Official
Dear Fiona,
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you!
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you!
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 May 2026, 16:21Dear Fiona,
We would like to thank you for taking our call and giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for taking our call and giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2026, 16:21
Official
Dear Fiona,
We would like to thank you for taking our call and giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for taking our call and giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***