Why was my claim repudited

STANDARD BANKS SERVICES IS TERRIBLE. Friday morning I was called by the Marvic panel beaters informing me that I must fetch my car from them.The engine was not repaired because the claim was repudiated. On the 12 March I asked Cleapetra for a repudiation letter with valid reasons why my claim was repudiated. I still haven't received a repudiation letter.I called the Standard bank claims division 4 times on the 20 of March and I asked to be transferred to Cleapetra but I couldn't get hold of her she was not answering her phone. I asked to be transferred to the manager Bianca I was told she was busy.I left my cellphone number but she hasn't bothered to get back to me. On the 16 March I sent Standard Bank Complaints an email on about the terrible service I called them on the 20th they said they will get back to me but hey haven't.IT IS UNPROFESSIONAL AND ********* FOR A LARGE COMPANY LIKE STANDARD BANK TO TREAT THEIR CLIENTS LIKE THIS. I am sitting at home with a car that is not moving because of the engine failure, Standard Bank doesn't want to pay for my claim.I intend on pursuing this matter further to Ombudsman as I have not received any formal advice from the claims handler.<br>