KB
Kenneth B
1 reviews | Active since Jan 2020
23 Nov 2021, 13:35
Why the wait?????????
Come on Standard Bank branch Empangeni!!!! This is the second time I have come in to the branch and been shocked at the unfriendly and inefficient service here. Only one grumpy receptionist, one teller and one customer care consultant (ironically titled “proactive sales consultant”). A lot of employees walking purposefully around but I am sitting for going on an hour and 45 minutes!!!!!! I’m writing this review as I wait. Excusing this due to COVID is now unacceptable. Seven other EXTREMELY patient people waiting with me. Others have just left. I have been banking with you for 28 years - and I not very proud to be a part of this institution right now! Bank manager hides in her office - not bothered AT ALL!
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Nov 2021, 14:10Dear Helen B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply23 Nov 2021, 14:10
Official
Dear Helen B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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KB
Kenneth B's updateReviewer Update
23 Nov 2021, 14:19What a bulldust response. Laughable.
KB
Kenneth B's update23 Nov 2021, 14:19
Reviewer Update
What a bulldust response. Laughable.
Standard Bank's replyOfficial
24 Nov 2021, 23:45Dear Helen B
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply24 Nov 2021, 23:45
Official
Dear Helen B
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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