Why the horrible service AGAIN ?

On the 7th of Feb 16 I was at Cresta mall, did a withdrawal and my card got swallowed at the stand bank ATM.<br> The branch was open I spoke to a consultant and she insisted that notification was sent to all customers via sms about their system upgrades. I did not get that sms and she insisted that I did so I just left it as it is. I stopped my ATM card and requested to order a new one. The consultant on the phone advised that she will not be able to order a new card due to system upgrades and that I must go to the branch. On the the 13th of Feb 16 I went to Jabulane mall to get a temp card and they advised that I can't get a temp card as my card has been delivered at Rivonia. I went to Woodmead brand on the 17th of Feb and requested them to have my card delivered and they promised that it will be on the 19th . I call the card division today and they advise my card is still in Rivonia and will not be delivered at Woodmead up until next week. 12 days without my card and I cannot even be issued with a temp card- WHY are you messing me up AGAIN standard bank. Two years ago it was the ***** on my account!!! No charges for the card should take place on my account. Please resolve this.<br>