WHY SUCH A LONG WAIT FOR A RESPONSE FROM STD BANK!!

AGAIN email sent earlier in September to check my bond installment after rate drop - weird Std Bank sends communication about arrears and my updated insurance to my email but I dont get communication when my bond goes up or down after rate cuts etc

nevertheless I sent an email to Std Bank informing them of an amount paid R9500 extra as my comms with them in September - and to check the new bond amount (10 and 20 September)

I did 2 follow ups and ONLY after my 2nd follow up did I get a reply - my response to that reply was still not rep**** on since almost 2 weeks ago

My request was simple - update my email so I get updated figures when my bond decreases and increases! and confirm the new figure after rate cut. you guys are quick to email my attorney when the bond falls in arrears and occur me extra cost with my attorneys but you dont communicate with me properly in the 1st place!

please can I get someone to confirm my new installment and confirm the amounts that I have paid for this month and resolve the issue of my email address update - it is 2024 how do you still expect me to go to the branch to update my email address if you communicate all sorts of things with me on my email already!!

thanks!