VM
Vivian M
1 reviews | Active since Aug 2021
22 Mar 2024, 11:29
WHY STANDARD BANK CANCELLED THE POLICY WITHOUT PERMISSION FROM THE CLIENT?
Morning Hello Peter I have a problem with Standard Bank I took the funeral policy from them in 2013 and ever since I never had any problem. Last month February 2024 deductions were done as usual but from the month of March there were no deductions . I called then on the 18th March 2024 to get explanation and the officer's response was that it had been cancelled on the 27th February 2024. I asked her who gave them the authority to do that and her response was that it could be a mistake but she will escalate the query to senior officials. I have waited since Monday 18th March today. I want them to correct this as soon as possible. Please help me Hello Peter.
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Replies (3)
Standard Bank's replyOfficial
22 Mar 2024, 12:18Dear Vivian
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply22 Mar 2024, 12:18
Official
Dear Vivian
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Vivian M's updateReviewer Update
23 Mar 2024, 14:22Thank you so much now the matter is been resolved on the 22 March 2024.
VM
Vivian M's update23 Mar 2024, 14:22
Reviewer Update
Thank you so much now the matter is been resolved on the 22 March 2024.
Standard Bank's replyOfficial
23 Mar 2024, 14:24Dear Vivian,
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply23 Mar 2024, 14:24
Official
Dear Vivian,
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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