1 reviews | Active since Mar 2010
Why OH Why the frustration
<p>Dear Standard Bank,</p> <p>I phone the card division, to say i've misplaced my cheque card. They tell me to go into the branch. Why OH why do i need to go into the branch when the consultant could have ordered the card as previously done. Get to the branch and they say "why did you not order it on the phone". So i place the order and requested that it be sent to K90 branch. 3 - 5 days they say. Wait 5 and phone. IT WAS NEVER ORDERED BY K90. So now i order it and request that it be sent to K90. 3 - 5 days they say. Day 4 i get the sms. Card ready please pick it up at CLEARWATER MALL BRANCH. The frustration!!!! So 2 weeks of not having a card!! Why OH Why Standard Bank. I realy don't think you give a toss about your customers. All about getting whatever interest and charges you can squeese out of us. Zero customer service!! I'm a fool for staying with Standard after all these years of hassles. </p>
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Told by customer agent from Standard Bank yesterday (Thursday) that my card will be sent to K90 and i can fetch it today (Friday). Phoned K90 to double check. MMMMM like i thought, card not at K90. Why lie to your customers Standard Bank representatives!! It has been cancelled and another ordered and should be able to get my card by Tuesday.
Received all the necessary platitudes from Zeenath, but at the end of the day, its been one ball dropped after another to the frustration of the customer and i still don't have my card within 3 - 5 working days. I know posting this won't change anything.
Told by customer agent from Standard Bank yesterday (Thursday) that my card will be sent to K90 and i can fetch it today (Friday). Phoned K90 to double check. MMMMM like i thought, card not at K90. Why lie to your customers Standard Bank representatives!! It has been cancelled and another ordered and should be able to get my card by Tuesday.
Received all the necessary platitudes from Zeenath, but at the end of the day, its been one ball dropped after another to the frustration of the customer and i still don't have my card within 3 - 5 working days. I know posting this won't change anything.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Zeenath, thank you for resolving my issuing timeously. Thank you to Lindo from K90 branch for our empathy and assistance, you are a true asset to Standard Bank - you listened to me, explained what could have gone wrong and showed great empathy.
Zeenath, thank you for resolving my issuing timeously. Thank you to Lindo from K90 branch for our empathy and assistance, you are a true asset to Standard Bank - you listened to me, explained what could have gone wrong and showed great empathy.