Why offer a service that never works?!

My fiance and I have a joint Standard Bank account which we use for household expenses and entertainment. <br> <br> This is the 2nd time that I have tried to purchase electricity online with the STB app but with no success. <br> Last week we were told that it was a glitch in the app and that it was resolved, but yesterday after trying no less than 9 times with Standard Bank, I was once again forced to log onto my personal account @ FNB. The experience with the FNB app took me exactly 1 minute and my electricity was purchased. <br> <br> My fiance convinced me to open our joint account with Standard Bank but if the service that you are offering us (or lack thereof) is of this low quality, then I am very tempted to move our account to FNB. Why have the option to purchase electricity with the cellphone app if it simply does not work???<br>