DM
Damian M
1 reviews | Active since Nov 2018
12 Apr 2023, 15:29
Why must I wait for rectification!
Call center wait times are beyond ridiculous! Agent will take any opportunity to transfer you back into the queue and begin the wait again! Agents can never assist with complaints or queries, regardless of what department you try! The frustration of a "service provider" providing little to no service at all!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
12 Apr 2023, 15:33Dear Damian
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply12 Apr 2023, 15:33
Official
Dear Damian
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
DM
Damian M's updateReviewer Update
12 Apr 2023, 15:34Where exactly will they be trying to contact me?
DM
Damian M's update12 Apr 2023, 15:34
Reviewer Update
Where exactly will they be trying to contact me?
Standard Bank's replyOfficial
12 Apr 2023, 15:38Good day Damian
Please be on the look out for our call.
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply12 Apr 2023, 15:38
Official
Good day Damian
Please be on the look out for our call.
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
12 Apr 2023, 16:09Good day Damian
Thank you for taking our call.
We have received your email and we will be following up with our Home Loans team.
Our team will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have received your email and we will be following up with our Home Loans team.
Our team will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply12 Apr 2023, 16:09
Official
Good day Damian
Thank you for taking our call.
We have received your email and we will be following up with our Home Loans team.
Our team will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have received your email and we will be following up with our Home Loans team.
Our team will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
DM
Damian M's updateReviewer Update
26 Apr 2023, 10:17After going through all of this, emails back and forth, cover confirmation letters amended and resent... Assured that the matter was now sorted, still I have to call the call centre again to start a new request for the same issue!
DM
Damian M's update26 Apr 2023, 10:17
Reviewer Update
After going through all of this, emails back and forth, cover confirmation letters amended and resent... Assured that the matter was now sorted, still I have to call the call centre again to start a new request for the same issue!
Standard Bank's replyOfficial
26 Apr 2023, 10:21Dear Damian
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply26 Apr 2023, 10:21
Official
Dear Damian
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,