Why must I fight for my money though?

This is the mail I got when asking why standard bank decided to take money from my account WITHOUT CONSULTING ME:<br> <br> Good Day Philile<br> <br> <br> <br> Sorry for late response I was off sick when the manager responded to my emails, I spoke to the Manager and he came back saying that the funds transferred out of your prestige account was also part of interest charged on your loan and it can't be refunded, however if you want to take it further you can speak to our complaints department on the number below.<br> <br> <br> <br> Contact details<br> <br> Head: Complaint Resolution Centre<br> Complaint Resolution Centre<br> P O Box 8703<br> Marshalltown