Why must I always talk to myself!!!!!

I am awaiting on feedback from Standard Bank regarding my supposed account/s that are in arrears which I have no knowledge of. They reply to my previous complaint but nothing has been done to even get the process getting taken care of.

I have another matter to address with them but one step at a time and with them its no steps at a time. I feel disgusted to be dealt with in this manner, I have had loyalty to this bank for a long time but this will surely make me decide to go with a bank that actually wants to do something to better their clients experience.

Standard Bank you should be ashamed at this level of service!!!!!!!!!!