CM
Charmu M

1 reviews | Active since Dec 2013

26 Jan 2019, 00:03

Why Me and Why Now

I’m very disheartened by the treatment we people get from the so-called financial institutions, to be precisely Standard Bank South Africa. I never bank with the institution in my life and the only thing binding to it was trust account that was left by my late sister which I was the main beneficiary. December 2018 me and my wife decided to get our first house and went to apply with various financial institutions and to my surprise we were declined due to ***** that was committed in 2013 and the black listing is sitting with Southern African ***** Prevention Service. When I spoke to them I’m told it was reported by standard bank in 2013 and my question to Standard bank is if you suspected ***** taking place why wasn’t I notified and took action then. I have email communication that I continued to have with Standard Bank regarding paying of school fees and they just decided to hand my name to SAFPS why? Why wait 5 years for me to find out that there was ***** committed under my name or ID. Standard bank have requested a lot of info from my side and have provided both Standard Bank and SAFPS. To clear my name ASAP and have been on the phone innumerable times with SAFPS and they said I must talk to standard bank and been calling the Standard Bank ***** Department to get answers as I don’t have time to wait a month plus but was told I must go to the branch and speak to their service consultant for further advice.

When you go to the branch, the service consultants get to phone the Standard Bank ***** Department which they don’t pick up their phones and end up living the bank with no answers. Please stop playing with people’s life’s by reporting them without following proper procedures and at the end I get to surfer for crimes I dd not commit. I demand this case to be looked into with immediate effect as I don’t have a month to wait to be told nonsense. I have signed an OTP and need to proceed with my plans to purchase my house, otherwise there are so many loop holes which I might go the legal way as well for the inconvenience and tarnishing of my name you have caused. I have never committed any crime nor ***** and there ask you to act accordingly as this is a very delicate matter. I therefore hope you shall treat this matter with great urgency as I have communication proof I continued with Standard Bank, while you fail to tell me of the ***** being committed.

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Replies (3)
Standard Bank
Standard Bank's reply26 Jan 2019, 07:25
Official
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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 *** (fax)
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CM
Charmu M's update29 Jan 2019, 10:46
Reviewer Update
To Whom It May Concern In your response you stated “We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency” but since I posted this nobody has called me from Standard Bank to give me an update as too where, what is really going on. I went to a branch and spoke to s service consultant and up to now I’m still in the dark don’t know what’s is going on. Please clear my name as I need to proceed with the purchasing of our house for my family. I was issued with offer to purchase, but because Standard Bank has tarnished my name, and no one is giving me answers, you’re living me with no choice than to go the legal route for the great inconvenience your institution has put me through and not to mention the strain and stress with my wife. I hope and pray this time around you will do the right thing and stop this inconvenience and emotional strain you continue to impose on me and my family. Southern African ***** Prevention Service (SAFPS) has told me Standard Bank are the people who can sort this mess and please do the right thing.
CM
Charmu M's update31 Jan 2019, 11:10
Reviewer Update
I’m very disgusted with the treatment I just got from Standard Bank ***** Department. Please stop treating us your clients like we are animals or ****ers. After posting my frustration on this page then you jump to respond but when I phone for an update you treat us like ****, stop and treat people with integrity and respect. A gentleman Standard Bank South Africa phoned me on Tuesday around 16:00 and told and rest assured me that someone will come back to me with answers and the way forward regarding my case. The whole of yesterday went by and not a phone call from Standard Bank. I have been on the phone since 09:00 am trying to get answers since they don’t give a damn keeping to their promise, I’m told Complaint Resolution Centre that they haven’t heard anything in regards to my case and they will transfer me to the ***** department which I was on hold for 50min and when I’m put through the gentlemen refers me bank to the bank to a branch consultant which I had gone to a week ago and have not come back to me. I demand answers now and I want a way forward today, alternatively I’m seeking legal advice from my side as you have put my life on hold for 4 years without talking to me of this matter.