1 reviews | Active since Dec 2013
Why Me and Why Now
I’m very disheartened by the treatment we people get from the so-called financial institutions, to be precisely Standard Bank South Africa. I never bank with the institution in my life and the only thing binding to it was trust account that was left by my late sister which I was the main beneficiary. December 2018 me and my wife decided to get our first house and went to apply with various financial institutions and to my surprise we were declined due to ***** that was committed in 2013 and the black listing is sitting with Southern African ***** Prevention Service. When I spoke to them I’m told it was reported by standard bank in 2013 and my question to Standard bank is if you suspected ***** taking place why wasn’t I notified and took action then. I have email communication that I continued to have with Standard Bank regarding paying of school fees and they just decided to hand my name to SAFPS why? Why wait 5 years for me to find out that there was ***** committed under my name or ID. Standard bank have requested a lot of info from my side and have provided both Standard Bank and SAFPS. To clear my name ASAP and have been on the phone innumerable times with SAFPS and they said I must talk to standard bank and been calling the Standard Bank ***** Department to get answers as I don’t have time to wait a month plus but was told I must go to the branch and speak to their service consultant for further advice.
When you go to the branch, the service consultants get to phone the Standard Bank ***** Department which they don’t pick up their phones and end up living the bank with no answers. Please stop playing with people’s life’s by reporting them without following proper procedures and at the end I get to surfer for crimes I dd not commit. I demand this case to be looked into with immediate effect as I don’t have a month to wait to be told nonsense. I have signed an OTP and need to proceed with my plans to purchase my house, otherwise there are so many loop holes which I might go the legal way as well for the inconvenience and tarnishing of my name you have caused. I have never committed any crime nor ***** and there ask you to act accordingly as this is a very delicate matter. I therefore hope you shall treat this matter with great urgency as I have communication proof I continued with Standard Bank, while you fail to tell me of the ***** being committed.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
