why jump threw hoops

i while back i wanted to do a transfer using the mobile app on my phone but could not as it was said i had to go to the branch to set the limit which i did now try and do a urgent payment and still the limit is set to zero then why did i waste half a day going to the branch when nothing has been done now get told i have to go to the branch again i am sorry i simply dont have the time sort this out otherwise i will send Standard Bank a invioce for loss of time and income. i am fedup with the poor service i need this sorted out now