Why is your service pathetic Standard bank?

Why was my revolving credit account closed for no reason more than once? Why was I **** to and told it was for security reasons when they were none and the same problem reoccured two days later? Why do I have to spend all my airtine on the costumer service line only to be put on hold and sent to multiple departments in circles? Why have I wasted 1 hour 30 min of my life on the customer call line and still have the same problem?