SW
Satara W
1 reviews | Active since Feb 2013
15 Dec 2022, 12:49
Why is your IT problems your Client problems.
@StandardBankZA you don't even deserve the 1 star rating! Why is your IT problems your clients problems with no gaurentee this problem will be sorted out. I've been a client for over 10yrs and this is the 2nd time in 2 weeks that my Internet banking has been blocked yet I have to pay for the service! My bank manager Aphiwe can only say sorry and the branch manager Lesley at Standard Bank Constantia, CT has just referred to my business manager who cannot get it resolved. Pathetic bank! Why did you get a new system if you weren't 100% your clients wouldn't be affected. Shame on you! You're the worst bank with lack of client focus.
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Replies (3)
Standard Bank's replyOfficial
15 Dec 2022, 13:13Dear Satara Wyllie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be referring the matter to our business resolutions team.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be referring the matter to our business resolutions team.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply15 Dec 2022, 13:13
Official
Dear Satara Wyllie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be referring the matter to our business resolutions team.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be referring the matter to our business resolutions team.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
SW
Satara W's updateReviewer Update
15 Dec 2022, 13:17Same standard pathetic answer with no results. @standardbankza
SW
Satara W's update15 Dec 2022, 13:17
Reviewer Update
Same standard pathetic answer with no results. @standardbankza
Standard Bank's replyOfficial
15 Dec 2022, 14:06Dear Satara
We have logged the matter and escalated to our business team , the reference for the escalation has been forwarded the email address.
Once a resolution has been reached, we will send you feedback.
Regards, Standard Bank Hello Peter Team ***
We have logged the matter and escalated to our business team , the reference for the escalation has been forwarded the email address.
Once a resolution has been reached, we will send you feedback.
Regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply15 Dec 2022, 14:06
Official
Dear Satara
We have logged the matter and escalated to our business team , the reference for the escalation has been forwarded the email address.
Once a resolution has been reached, we will send you feedback.
Regards, Standard Bank Hello Peter Team ***
We have logged the matter and escalated to our business team , the reference for the escalation has been forwarded the email address.
Once a resolution has been reached, we will send you feedback.
Regards, Standard Bank Hello Peter Team ***
Best regards,