Why is this my problem ?

On 27th May I called and spoke to Phumzile regarding settling an outstanding loan.<br> She gave me a settlement amount and I paid it. She told me to call after a week to close the account or charges will still be incurred. Much to my surprise when I called I was told she was NOT supposed to give me a settlement amount. After many calls and submission of the complaint to Management I spoke to called NICOLENE 8 July told me there was no amount owing on the account and I insisted on a letter.<br> Much to my surprise I check my personal email and a few days before that someone had emailed me to apologise about the incorrect information given to me by Phumzle and that I still owe.<br> Clearly nobody know what is going on here. I don't see why I have to pay when I settled this account as per discussion on 27th May. Please train your staff and you will not have this problem again. Our calls are also recorded in my office so I have the proof if you need it. Please CALL ME do not send emails to my personal email as I don't access it all the time. You have my number