Why is it taking so long to resolve ***** case?

Why is it taking the ***** Department so long so resolve this case. I was woken up by a SMS on 2018-06-16 at 04:09 stating a purchase was made at Kong in Rosebank on my cheque card. I immediately phoned the ***** Line to inform them about this suspicious transactions and to cancel the card. Please check the CCTV cameras of Kong at Rosebank. You will not find me visiting Kong on that day or any other. Also check my cell phone statement. The phone call I made to the ***** Line was made from Florida Park. So how is it possible for me to make a purchase in Rosebank and then be home 5 minutes later. Come on this is not rocket science. Now refund me my money. And start working on better card machine security. I think it is time that OTP send to cell phones are also used for card payments on top of the existing PINs.