Why is everything taking so long?

I app**** for an iStore card online, after literally 11 emails i found out it was approved and a courier service will deliver the card. \They\" claimed it will take 10 working days (Application to card in hand). i app**** on the 11th of March 2016, today is the 29th of March 2016. so please grab a calendar, seriously! as per my last correspondence, and i quote \"Good day Mrs. van Rooyen Thank you for your e-mail. Please be advised that the credit card has been approved, new card ordered. The courier service will contact you to make arrangements for delivery.\" 24 March 2016, 10:01 AM - and i never heard or seen anything after that, i believe Apple would be petrified to be compared to this standard of service. can we please have the matter finalized i'm the user of your service, i do not provide the service to you! thus you should be informing me the client! The client should not ask for the service! Don't know what happens to the HI 5! ask a branch member clearly its two different banks in the same entity. FIX IT!!! "