Why do you set deadline you fail to deliver on? I want my money

On Monday the 06 Aug I went to Cresta to deposit money into my Standard bank account from a Standard bank ATM. I deposit the money and the information slip received ahd an error code 0465"we cannot process your request due to a technical problem please try again later" I then called the customer service call centre and the gentleman who assisted me advised me that this has happened before he will log a service request for me and it will be attended to due date on the 14 Aug. He then sent me an sms with the ref number. I called STD bank on the 07 Aug to follow up on my query and I was advised my ticket is on a que and it will be attended by the Cresta branch and the gentleman who assisted me escalated the query. I also went into the Cresta branch hoping this will speed up the process but I was told a service request shows on the system so it will be attended to on the 14th Aug. So I called yesterday the 14th Aug and i was told the day is still the 14th I must give them till close of business. I called again at 15:50 spoke to 4 agents who were unable to assist me, they kept transferring my call telling me it is an atm claim. At 16:20 I eventually spoke to an agent who with the name Mokete Mogotlo who explained to me that the services request was logged correctly but the Cresta branch never acknowledged to receiving the request, never allocated it to an individual and nothing was done about my ticket. It is really a shame because I have been with STD bank for 10 years and to received such a ****py service.All I want is my money. If the ATM deposit system is not working why are you encouraging people to use it, why do I have to go through such a hustle for my own money.