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CJ
Coert J

1 reviews | Active since Jun 2016

21 Jun 2016, 11:27

Why do you let us down?

<p>I have always been with Standard Bank and I could not understand why they are always rated as one of the lowest in terms of customer service and satisfaction but now I do. The past week I had to visit branches multiples times and not only did I have to wait more than an hour at one branch (with just one person in front of me in the queue) but it also feels like they do not really want to assist you but rather freeze your accounts or charge you for breathing the air in the bank.</p>

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Replies (4)
Standard Bank
Standard Bank's reply21 Jun 2016, 12:04
Official

Good day Coert Jordaan

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Jun 2016, 13:53
Official

Good day Coert Jordaan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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CJ
Coert J's update21 Jun 2016, 13:56
Reviewer Update

Thanks for the fast response and the assistance. It's good to feel like a valued customer and not just a number.

Standard Bank
Standard Bank's reply27 Jun 2016, 07:49
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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