why do you hate me?

ou guys have now increase my VAF premium all because you did not ask me to send my insurance details 2YEARS ago, so you wake up to that fact now and assume i have no insurrance! Kyle De Jager requests proof of insurance i sent to him TWICE!!! still i get the insurance charge from Holland at SBSA's request added to my account! no feedback or response from Kyle or is his lovely colleagues at ***. Daily i get calls from Kyle's department explaning exactly the same thing? why? i emailed complaints at SBSA still nothing and all the while i must be pay for insurance twice on my car for your incompetency and lack of service of concern for your customers! You guys must be an extenion of the worst govt dept in SA!