Why do we South Africans Pay for no service?

I'm a Prestige Standard Bank client, I was promised the world by Standard bank. I to date don't know exactly what services I have except that I'm paying more with no service from the Prestige banking team. I have time and time requested how some features work but have thankfully been told I would receive such but have not.<br> The Prestige service is there to have a dedicated team of useless people. We support South Africa by ensuring people whom don't appreciate their jobs are employed. Its like paying for a dedicated team of fools. Your fees are more, you don't have better benefits, just less service. <br> <br> They further wanted to make me a Private Banking Client...which I thankfully declined since they charge us ridiculous rates for nothing in terms of service.<br> <br> Standard Bank please remind us about your slogan again? A Standard bank for a less than Standard service.<br> Poor service should be free.<br> <br> FnB please contact me and take me away...