Why do they not all tell you the same thing

Good Day<br> <br> I have made a payment via Internet I wasn't informed that Nashua Mobile closed down, I immediately reported 23 Jan'15 this to Tsepho he said the reversal will be done in 0-3 days. I phoned yesterday again spoke to Angelina she will escalate Ref *** nothing happened nobody return the call. I called today Puleng answered and told me now that I would have to Pay R250.00 will take up to 10 days and it is not guarantee that it will be reversed , it is now already end of the month and my payment will be overdue.<br> <br> Kind Regards<br> Anita McPherson