EB
Estelle B
1 reviews | Active since Jul 2011
02 Mar 2023, 13:14
Why do I have to go into a branch to correct a telephone error on my profile?
I am 84 years old and have been a Standard Bank member all my banking life. They keep on coming up with new nonsense, and I am considering changing after all these years. The Latest nonsense: In an application I have to confirm my personal details are correct. When I check them I see that my old landline number has been listed as my cellphone number. Crazy! I cannot confirm the details are correct, and I cannot proceed further on what I have to do. This is urgent! NOW TO CHANGE THAT ENTRY, I HAVE TO GO INTO A BANK BRANCH. There is no other way. Come on guys, this is a digital age. Why can't I do it on line or on the phone app? I await your response.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Mar 2023, 13:33Good day Estelle
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2023, 13:33
Official
Good day Estelle
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
EB
Estelle B's updateReviewer Update
03 Mar 2023, 16:11Well, the team was in touch, and confirmed that I have to go into a Branch to correct errors in my personal details as held on the foreign currency site.
This is patently ridiculous! I have just transferred a large sum of money out of my current account using the App with a 5-digit pin as the ONLY security. So SBs App security which guards my money is pathetic. BUT TO CORRECT AN ERROR IN A PHONE NUMBER I HAVE TO GO INTO A BRANCH.
I am afraid that whoever is in charge of SBs systems needs to wake up and smell digital banking.
Your systems are obsolete. AND your App security is shocking.
It is a shame that after 63 years I am going to have to change my bank.
This is patently ridiculous! I have just transferred a large sum of money out of my current account using the App with a 5-digit pin as the ONLY security. So SBs App security which guards my money is pathetic. BUT TO CORRECT AN ERROR IN A PHONE NUMBER I HAVE TO GO INTO A BRANCH.
I am afraid that whoever is in charge of SBs systems needs to wake up and smell digital banking.
Your systems are obsolete. AND your App security is shocking.
It is a shame that after 63 years I am going to have to change my bank.
EB
Estelle B's update03 Mar 2023, 16:11
Reviewer Update
Well, the team was in touch, and confirmed that I have to go into a Branch to correct errors in my personal details as held on the foreign currency site.
This is patently ridiculous! I have just transferred a large sum of money out of my current account using the App with a 5-digit pin as the ONLY security. So SBs App security which guards my money is pathetic. BUT TO CORRECT AN ERROR IN A PHONE NUMBER I HAVE TO GO INTO A BRANCH.
I am afraid that whoever is in charge of SBs systems needs to wake up and smell digital banking.
Your systems are obsolete. AND your App security is shocking.
It is a shame that after 63 years I am going to have to change my bank.
This is patently ridiculous! I have just transferred a large sum of money out of my current account using the App with a 5-digit pin as the ONLY security. So SBs App security which guards my money is pathetic. BUT TO CORRECT AN ERROR IN A PHONE NUMBER I HAVE TO GO INTO A BRANCH.
I am afraid that whoever is in charge of SBs systems needs to wake up and smell digital banking.
Your systems are obsolete. AND your App security is shocking.
It is a shame that after 63 years I am going to have to change my bank.
Standard Bank's replyOfficial
03 Mar 2023, 16:18Good day Estelle
Thank you for taking our call.
This matter has been escalated to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
This matter has been escalated to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Mar 2023, 16:18
Official
Good day Estelle
Thank you for taking our call.
This matter has been escalated to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
This matter has been escalated to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***