DK
Dean K
1 reviews | Active since Apr 2020
18 Dec 2025, 09:20
WHY DID YOU GHOST ME?
2 weeks—no delivery. Can't get through to an agent on the phone. I call every day. Wait for up to an hour. Call ends. I send emails. Every day. No response. I try to call the delivery partner. No response. I'm not stuck buying out of contract airtime to call without any success. PLEASE JUST CALL ME TO ARRANGE DELIVERY PLEASE 😭😭😭😭
Please don't respond with "sorry etc we strive to etc etc" I JUST NEED YOU TO CALL ME
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
18 Dec 2025, 09:38Good day Dean
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2025, 09:38
Official
Good day Dean
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
DK
Dean K's updateReviewer Update
18 Dec 2025, 09:40We all know this is your standardized bot auto-response
This isn't helpful.
You need to actually get in contact with me. You need to have an actual person call me or respond to my emails to arrange delivery.
This is not sufficient.
This isn't helpful.
You need to actually get in contact with me. You need to have an actual person call me or respond to my emails to arrange delivery.
This is not sufficient.
DK
Dean K's update18 Dec 2025, 09:40
Reviewer Update
We all know this is your standardized bot auto-response
This isn't helpful.
You need to actually get in contact with me. You need to have an actual person call me or respond to my emails to arrange delivery.
This is not sufficient.
This isn't helpful.
You need to actually get in contact with me. You need to have an actual person call me or respond to my emails to arrange delivery.
This is not sufficient.
DK
Dean K's updateReviewer Update
18 Dec 2025, 09:40Dear Mary
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
DK
Dean K's update18 Dec 2025, 09:40
Reviewer Update
Dear Mary
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
DK
Dean K's updateReviewer Update
18 Dec 2025, 09:40Dear Jasmine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
DK
Dean K's update18 Dec 2025, 09:40
Reviewer Update
Dear Jasmine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***********
DK
Dean K's updateReviewer Update
18 Dec 2025, 09:40Dear Brenda,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***********
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***********
DK
Dean K's update18 Dec 2025, 09:40
Reviewer Update
Dear Brenda,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***********
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***********
DK
Dean K's updateReviewer Update
18 Dec 2025, 09:41But when it's a compliment, then there's a human?
Dear Teddy,
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
Dear Teddy,
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
DK
Dean K's update18 Dec 2025, 09:41
Reviewer Update
But when it's a compliment, then there's a human?
Dear Teddy,
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
Dear Teddy,
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
DK
Dean K's updateReviewer Update
22 Dec 2025, 10:04After a call on Thursday, your agent promised to get back to me Friday. Now its Monday and still nothing. All I need is for your delivery partner to call and arrange delivery. PLEASE
DK
Dean K's update22 Dec 2025, 10:04
Reviewer Update
After a call on Thursday, your agent promised to get back to me Friday. Now its Monday and still nothing. All I need is for your delivery partner to call and arrange delivery. PLEASE
DK
Dean K's updateReviewer Update
28 Dec 2025, 10:40Team, we're past apologies.
This is simple, just get the delivery partner to call me to schedule delivery.
This is simple, just get the delivery partner to call me to schedule delivery.
DK
Dean K's update28 Dec 2025, 10:40
Reviewer Update
Team, we're past apologies.
This is simple, just get the delivery partner to call me to schedule delivery.
This is simple, just get the delivery partner to call me to schedule delivery.