Why charge for card swollen by own atms? Total *******

My card was swollen by the machine last week Thursday at Silverton branch atm . I called and reported my card swollen by the machine and was informed by the lady that assisted me that I will not be charged for the new card. I then visited the bank on Saturday in Arcadia and received a new card. However I see that I have been charged R130 for a card. I find this to be a rip-off and totally unfair. I would understand if I had lost the card but the card was swollen by your own machine. I didn't ask for the machine to swallow my card and on top of it all I have also been misinformed by your staff as I was told I will not be charged for the card. Sent an email and now am told I have to visit the bank. I didn't visit the bank when my card was swollen after banking hours. The person who assisted me and confirmed that I will not be charged for swollen card is not sitting at branch level.