Why call it a "Call Centre" when you don't answer calls.

<p>I've phoned 4 different times today and still i haven't spoken to anyone.</p> <p>1st phone call - held the phone for 5 mins</p> <p>2nd phone call - held the phone for about 8 mins</p> <p>3rd phone call - held the phone for over 10 mins!!!</p> <p>4th phone call - held the phone for about 4 mins</p> <p> </p> <p>Do you really have a call centre or just an IVR palying over and over again. This must be the worst call centre in South Africa - i get quicker service at Govenrment Call Centres than you guys. What's going on??</p> <p> </p> <p>Please get someone to call me. I need to report, stop and resolve fruadulent activity on my account!!!!</p>