Why bother filling in an online application

I spent an inordinate amount of time assisting my wife to get a Home Loan Pledge on Standard bank's website, which is almost as mediocre as the SB internet baking site. After all of that we get the same message.... ERROR<br> Good day. We are currently experiencing technical difficulties and the possibility exists that the information you have provided was not saved. Should you not receive notification of the outcome of your application please re-submit your application for processing at a later time. We apologise for any inconvenience that may have been caused.<br> PATHETIC