Why bother calling it Customer assist ?????

I have been to the branch on numerous occasions to be told different things each time. Finally a very helpful lady advised me of customer assist. She advised that she would log a call and i would be contacted within 24 hours. Within minutes of her logging the call I received a call on my cell phone. The lady on the other end advised that i needed to complete some forms that she would send to me but needed to me to check on something and she would call me back in 30 minutes. Alas no forms and no call back. I have called the call center 4 times and each time i have been told something different. I would not be applying for customer assist if it was not needed. It is absolutely pathetic how you guys treat your clients especially those that require assistance.