LS
Lebitsi S
1 reviews | Active since Jun 2017
11 Sept 2019, 23:46
Why are we paying for private banking.
Why am I paying for a private banker if am not getting the services of a private banker.What am I paying for? This new restructuring is not working.If STD doesn’t pull up your socks, you will be left with no customers.When your at the bank to make enquirers, do new card, open an account,transfer,etc it’s one line .You wait in a line to register what you need assistance for 15-30 Minutes.Then you set on the couches for 2 hours before you can be assisted. The new system doesn’t work and you all know it.As of tomorrow am close all my accounts with Standard bank.Enough is Enough.
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Replies (2)
Standard Bank's replyOfficial
12 Sept 2019, 16:23Dear Lebitsi Setsiba
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Sept 2019, 16:23
Official
Dear Lebitsi Setsiba
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
16 Sept 2019, 09:18Dear Lebitsi Setsiba
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply16 Sept 2019, 09:18
Official
Dear Lebitsi Setsiba
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***