Why are Arrangements made?

<p>Good Day,</p> <p>Last month (Due to a medical Emergency) I could not pay my 2 loans with standard bank. A few days later a consultant at Standard Bank contacted me to make and arrangement for the outstanding amount on my access loan. He said that instead of paying the 2647, i could make payments for 661 over a few months for this amount. This was on the 10th of May. On the 24th of may the normal payments for both loans came off. Today on the 26th - the full amounts of both loans came off plus the arranged amount. Today 1165 + 2647 + 661 came off again. I then contacted your department to correct this as i made an arrangement that i would pay the 661 towards the outstanding amount. After being on hold for nearly an hour, after being transferred to 4 different departments. I then get to a consultant named Grant Pedro. He then advises me that he can only reverse the arranged amount and not the 2647 that came off twice. I could not understand this as i MADE AND ARRANGEMENT! What is the point? I asked to speak to a supervisor or manager. He put me through to Ponalo Raditla. She told me the same thing. I asked her numerous times why an arrangement is made if you going to take whatever you want anyway. Her response at first was to arrangements are mad to cover arrears, That’s correct, I made an arrangement as there is no way that i cam pay over 5000 rand to catch up. Again let me stress i had a medical emergency. She then proceeded to tell me that not only can they not assist with the arrangement that was made, they cannot do it today and i will be charged for this reversal. I made an arrangement with Standard Bank because of financial difficulty to pay the 661. Now not only are my debit orders for today going to bounce because you guys can’t do anything until tomorrow - which is Saturday, so nothing will be done anyway. But i need to pay standard bank for their error and i need to pay extra amount for debits orders being reversed today. This is not acceptable. To top it all of; after asking Ponalo many questions to explain to me why this has happened and why this cannot be corrected - She than proceeds to laugh at me? Surely she could here the state i am in and the frustration in my voice? What gives her the right to laugh at me about this situation? I want this taken further. She cannot treat clients like they are nothing and they do not matter. As is, im currently applying to change banks. I will not be treated like this! I have been a client of standard bank since i had my first pay check and now i get treated like this? I get **** to, I get laughed at and to top it all of, i basically get told i do not matter to standard bank and my issues are irrelevant. Again - please explain why standard bank makes arrangements for their clients if they do not adhere to it ether? I want this amount reversed, i will not be paying any fees for this either, as firstly there was an arrangement in place and secondly this was an error on Standard bank sides. I want this sorted out today so that somehow i can still manage to correct my other debit orders summing off. And i want something to be done with a manager laughing at a client because they think they are somehow superior!</p> <p>PLEASE CONTACT ME ASAP.</p> <p> </p> <p> </p>