why apologies and do the same thing??

After it took 3 days many calls and a trip to the bank eventually, just to change my EAP limit. I got a phone call and apology from the bank manager.<br> However a while later.... the same thing happens, they change my EAP limit to nil. on a long Easter weekend. no one to assist. and why would they do this and just send a sms to inform me my limit is nil.<br> phoned the call center for assistance Ref number *** but she says no one can assist me at this time.