Why am I still with this Bank???

I opened a new account with Standard Bank and requested a debit order switch just so to keep up to date with my accounts. I received a notice by sms stating that my debit order switch was successful Ref number : 589000.<br> But guess what!!!!! It is month end and I am receiving sms's where debit order have been taken off my old account which I am getting charged on.<br> Simply meaning that standard bank has failed me once again.<br> I would like standard bank to fix this and in addition reverse back all the charges that have been charged to this account.