Why am i not surprised?

Item: Standard Bank
Rating: 1
Author: Kagisho M

Hi, for the past few days i have been battling with just resetting my online profile. I am been told consistently to go to the branch and most branches near me were not open on Saturday (sunnypark for instance). My experience with your consultants is always terrible and today bears testimony to such. This morning i spoke to Innocentia around 8:40 who sounded rather reluctant to assist giving me all sorts of excuses to NOT assist. My life has been brought to a halt and i cant trade online due to this inconvenience. All i want to do is update my new card information and i am told such will delete all my transnational history and remove beneficiaries. She could not properly articulate this transition without sounding like she is reluctant to assist. Once again, pathetic service, I am thinking of taking my investments, banking profile to one of your competitors.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

14 Apr 2020, 13:27

Dear Kagisho

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply14 Apr 2020, 13:27

Official

Dear Kagisho

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Kagisho M's updateReviewer Update

15 Apr 2020, 20:29

Hi, i am still waiting. Nobody has rep**** or called me as yet. How bad can it really get though? firstly on my call yesterday i was not asked of my details or anything. It was just a conversation where i was essentially told i CANT be assisted. If you guys really care about customer service, most of these things should be done telephonically especially taking into account the state that we are in as a country. I am already aware that you are unable expedite something as simple as this which obviously exacerbate the whole thing. This right here paints a vivid picture of your (in)competence as a whole. I am really disappointed, honestly. Can i request that this be escalated further and i be assisted expediently!

Kagisho M's update15 Apr 2020, 20:29

Reviewer Update

Standard Bank's replyOfficial

22 Apr 2020, 06:51

Dear Kagisho

Thank you for posting your comments.

An email was sent to you requesting further details.

This matter is closed, because we have not received a response from you.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply22 Apr 2020, 06:51