PS
Pearl S
1 reviews | Active since Mar 2019
03 Feb 2020, 14:36
Why am I not suprised your poor service? Is this what you want to be known for.....
Here we are again, sin 16 January 2020 I have been calling and sending emails to try and resolve credit card issue. Executive complains have not responded to my emails. Today I decided to call Std bank to make arrangements for payments whive thr ***** case is being investigated further. I was given 3 different attorneys whom my file was sold to. All of them are saying my file was withdrawn by Std bank but Std bank have no clue where my file is. What a pathetic serc with poor system in place. Even if the file was sold you should be able to know who you sold it to and when. This is madness.
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
03 Feb 2020, 16:09Hello Pearl
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Feb 2020, 16:09
Official
Hello Pearl
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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PS
Pearl S's updateReviewer Update
03 Feb 2020, 16:18I trust that I will hear from you ASAP.
PS
Pearl S's update03 Feb 2020, 16:18
Reviewer Update
I trust that I will hear from you ASAP.
