why am i a client

Ok Firstly standard bank I am not an idiot. you might think i am one but i am not. list of events i did not have money in my account but did not expect anything to go off.<br> 1 debit order of just R40 go off ealy hours of 4 december I did not know about it only when your always late sms came through<br> 2. i immediatly made a deposit and could see the deposit immediatly showing in my account and my account again in the green<br> 3. your penalty goes off. R115 for a R40 debit order. Your lovely person on the call centre told me that she can go through the statement with me again I am not an idiot on my cellphone banking my account was fine<br> 4. i go to the branch and ask my prestige banker to phone me still waiting <br> 5. phone your complaints division at 12:12 today 08/12 spoke to boitumelo oh my the sarcasm from her side So i lost it.<br> <br> I want to donwgrade my account prestige or whatever means nothing customer service means nothing. i am so frustrated i am in tears<br> Greenstone dont answer their phones<br>