WhoIsFoolinWho..Please payback my money!

On 26/02/15: 17h30whilst depositingR3000into my account the ATM the ATM decided to reboot in the middle of the transaction. When the ATM came up i realized that the transaction did not go through, i loged a query through the Prestige.I was advised that at that moment(17h40) Standard Bank wont be able to assist me as this was an ATM query,i was then offered an overdraft of R3000, due to distress because of what has happened i accepted the offer.Roxanne then went on to tell me that my query will be resolved either at midnight on the same day when an auto balance is performed by the machine but at the same time she will log a query with a resolution date of 19.03.15.She also advised that should i not get my money at midnight i can go into the branch where the ATM is and they would be able to help, the following day Luisa(Leader,@Redds) told me that i was mislead as they wont help me immediately,she took my details an promised to phone me on 02/03.I followed up through prestige today and was told(bySiya) nothing has been done and i must wait until the 6th before she can escalate my issue.Yusuf(03/03) told me that they are working on it,it will be solved in 48hrs.who is fuling who